What is Listen360?

Designed for fitness clubs (a popular client of Listen360 is Orangetheory Fitness), home services, consumer services, health & beauty, healthcare, and more, Listen360 is a cloud-based platform that helps enhance customer interactions with businesses.

When it comes to your business, the platform that you utilize to represent you must be a full-service system that can tackle all of your everyday tasks while exemplifying your unique brand. What separates Exercise.com from Listen360 is our ability to supply your company with a fully customizable experience from A-to-Z.

With Listen360, business owners can get ahead of both negative and positive customer feedback by always ensuring they are meeting their customers’ every need. They do this by requesting and monitoring reviews, creating and sending surveys and polls as well as feedback management and analytics. They do not, however, provide the full spectrum of fitness features that owners depend on to run their business.

Excercise.com, however, offers the full software platform experience that can help you run your fitness business from open to close and everything that happens in-between!

Unless otherwise stated, all images and reviews below are of/about the Exercise.com software platform.

Fitness Business Management Software

One of the most popular aspects of the Exercise.com gym management software platform is that you can manage all aspects of your business from one place. Listen360, unfortunately, does not come equipped with software your fitness business needs including, but not limited to, facility management, assessments, personal training sales, TV workouts, and more.

Conversely, the Exercise.com software platform is fully-customizable and user-friendly. Our platform allows you to manage personal training, memberships, schedule and track workouts, alerts, payments, generate reports, and even integrate with other programs if desired. Let’s take a deeper look into everything Exercise.com can do for your business.

Client/Class Scheduling

Although Listen360 has dozens of features that allow them to connect with their clients via the Listen360 dashboard, their platform does not support calendar or scheduling functions.

Exercise.com provides calendars for whatever platform your fitness business needs. The software accommodates multiple trainers, multiple class studios, and can be easily sorted for customers to view. They can make appointments and pay for services they’ve booked, all within the software.

Gym/Facility Management

When owning a fitness business, it’s important the services and amenities that you offer match with pricing that ensures your business remains profitable. Both Exercise.com and Listen360 offer competitive pricing that can reach all sorts of client types. The difference, however, is in the features offered. Management software must offer all of the customizable options a fitness business owner needs while never making you pay for features you’ll never use.

With Exercise.com software, you can generate reports to see anything from total purchases to gross revenue while itemizing everything individually. Similarly, reporting is the heart of the Listen360 platform. Because companies often depend on customer reviews and recommendations, Listen360’s reporting function is multi-tiered to cover a variety of consumer scoring systems.

Unfortunately, Listen360 does not offer a means to track company financials. Exercise.com, however, does. For example, you might want to analyze your cardio class times. After generating a report, the results show that you have more revenue coming in from the morning and evening classes over the lunchtime offering. Simply eliminating your midday class option might save you in payroll and facility costs.

Similarly, a report can showcase revenue from one group class instructor over another to give you the option to utilize your staff most profitably. You can even manage staff roles and availability within the Exercise.com dashboard.

Business Dashboard Reports

Both Listen360 and Exercise.com have a dashboard for viewing reports. Exercise.com’s business dashboard features standard and customizable reports which enable you to keep your finger on the pulse of your business. Our dashboard is easily customizable, giving you free-range to how you want to analyze your business or filter information.

Client Automation

Listen360 and Exercise.com both offer automation features. Listen360’s automation is mostly limited to an automatic survey poll consisting of two simple questions sent after a purchase is made or business interaction is completed.

To maintain a smooth operation, you want your business to operate as easily as possible. Exercise.com offers automated features to keep your clients engaged with their workouts and your facility in general. Here are a few of the offerings:

Automatic Emails and Texts/Other Automatic Features
Highlight Exercise.com
Automate Workout Delivery
Automate Resource Delivery
Automate Assessment Delivery
Automate Reminders/Alerts via app, text, and email

Dedicated Zapier Support

At Exercise.com, we provide our clients with a plethora of integrations – but, sometimes, you want a bit of a boost. Our partnership with Zapier allows you to, in Zapier’s words, “Integrate (link your web apps with a few clicks, so they can share data), Automate (pass info between your apps with workflows called Zaps), and Innovate (build processes faster and get more done – no code required).

Part of this partnership includes dedicated Zapier support to help you through every step of the process. With over 2,000 apps to choose from, you can rest assured that your company’s website is as efficient and user-friendly as possible.

Dedicated Account Manager

At Exercise.com, we take customer service very seriously; which is why we provide our clients with a dedicated account manager to help them through every step of the process – indefinitely.

If you want to redesign your website, your account manager will get it done. If you want to set up an ecommerce store, your account manager won’t blink twice. Whatever you need, our world-class dev team will come through. From the mundane to the complex, we have you covered.

Customized Software

Users who choose to utilize the Listen360 platform are bound within the walls of their software and all the settings that come with it. While the feedback, review, metrics, and reporting features are vast, the customization abilities are limited to the hierarchy of dashboard viewing based on employee roles within the company.

Exercise.com, however, offers a fully customized website curtailed to your particular fitness business including logo, colors, and features all while being backed by your support team at no additional cost. That means more features and fewer headaches!

Custom-Branded

As we mentioned above, the Listen360 platform comes as is with its features, its layout, its colors, and its settings. Users are unable to customize their platform to make your own in any way. Lucky for you, Exercise.com custom software is fully customized so that your company is front and center including colors, logos, choice of features, and layout.

iOS & Android Apps

Listen360 does not offer a mobile app to coincide with its online platform. Only Exercise.com provides branded apps for personal trainers on iOS and Android that can be fully customized at no additional cost.

Websites

Listen360 does not offer custom websites as a part of its software program, nor does the user need it. Because Listen360 is a customer feedback analytical tool, the use of their dashboards with your company’s calculated results is all you need to get the feedback needed to make changes within your business.

Exercise.com, however, does offer custom-branded SEO-optimized fitness business websites. Our top-rated dev team will create a one-of-a-kind website that reflects your wants and needs as a business owner. Our customers experience a pain-free website building experience with services including:

Unlimited theme changes
Built to convert visitors to leads
Custom graphic work
Google Certified Partner
SEO optimized
Responsive Dev Team

Security Features

Listen360 and Exercise.com both provide users with added security features so that their business and client information remains safe and secure.

Exercise.com security features include:

SSL Secure
Privacy Shield Framework
Google Cloud

Marketing Integrations

Listen360 does not have any specified marketing abilities that owners can use to spread the word about their business. However, users can utilize the Listen360 survey and poll automation to add their logo to. These automated, branded questions appear at the end of each customer transaction and serve as a small form of marketing.

Exercise.com takes it further with built-in integrations but the possibilities are endless with our focus on custom-branded solutions for retention, client and lead follow-ups, marketing, advertising, along with other features intended for faster, easier, and more automated business growth.

Some of our more popular integrations include:

MailChimp
ConstantContact
ConvertKit
Zapier
Google Analytics
Facebook Pixel

Workout Software

As fitness trends lean more towards leading a healthy lifestyle over yo-yo dieting and temporary fads, it’s imperative for a fitness professional to be able to easily create, update, send, and track workouts for all their clients.

Does Listen360 rise to the challenge? Let’s find out.

Workout Creator/Logger

Listen360 does not have a system for delivering custom workouts. There is no function for workout creation templates, a client and trainer workout logging app, exercise library creation, workout progress, or high-level automated workout progress engagement. The only way to connect with your customers using the Listen360 platform is through your request for their feedback about your business.

The Exercise.com team knows that tracking progress is a major component of client retention and happiness, which can be quantified in business revenue. The more a client feels valued and that their hard work is paying off, the longer they will stay with that business/trainer, and the happier they will be over time. This often results in free marketing by those happy customers by spreading the word about your club through word of mouth.

We know what it takes to keep your clients happy and that’s why our workout software is full-featured and allows an array of customizations for your brand.

Our workout creator/logger provides users with endless possibilities for delivering workouts, tips, and encouragement to clients in any scenario, including:

1-1 Training

There are few aspects more valuable than a personalized 1-on-1 session with a personal trainer. By utilizing Exercise.com workout software, personal trainers can add a personal touch to their training sessions; creating individualized sessions for each client.

Listen360 does not offer this level of 1-on-1 care as it is not a fitness-based business nor can it act as one utilizing its platform.

Group Training

Our workout software also allows for seamless group training sessions and provides clients with the ability to be a part of a “community” with like-minded, goal-oriented fitness enthusiasts.

Online Training

As people transition to a more digital lifestyle, online training is becoming more and more popular. Fitness clients in today’s society find it easier to look to their phones or devices for workout plans rather than coordinate schedules for in-person training.

The Exercise.com workout software allows you to send workouts to anyone, at any time, anywhere. As clients progress through their online training sessions, trainers can also track progress and maintain communication with each client through their fitness journeys. Giving that personal touch despite the absence of the in-person connection is a priceless tool offered by a fitness business.

Exercise Library

Thousands of free and paid fitness platforms offer pre-built workout libraries to their users. However, the videos and tutorials are done by professionals who are not affiliated with your company and do not know the individual needs of your clients. This creates a disconnect between you and your clients and does not offer value to your company as a whole.

Listen360 does not provide its customers with an exercise library or any way to upload any sort of document to be shared with members or clients.

With Exercise.com, however, video libraries and exercises can be customized. This gives you full ownership of what your clients are using for their workouts as well as creating even more value for your price point.

Custom Exercises

As mentioned above, giving your clients a video featuring someone they have never seen or met does not showcase your business the same way it would if your fitness staff was featured. Your clients and their fitness needs are unique and so is your business. Give them the best experience possible by using videos filmed at your business, featuring your staff members.

TV Workouts

Aside from providing clients with the ability to watch demos of the exercises you’ve sent them within their workout plans, gyms can use the exercise library as well as a great way to cast exercise demos onto gym television screens during group classes or one-on-one training sessions.

This is a great way to provide that “personal touch” so many people look for when choosing a gym.

Gym Ecommerce Software

When it comes to selling memberships, training packages, running workout challenges, delivery of individual training, and selling single workout plans, Exercise.com gym ecommerce software allows for purchases within any of these platforms with customizable functions at every step of the way.

Listen360 is a customer satisfaction portal and does not contain any sort of software to collect payments from customers, members, or the like.

Payment Processing

As we mentioned above, there is no platform available for Listen360 users to collect payments from members or clients. Instead, their software is meant to be purchased by business owners to use to collect feedback from their customers.

Exercise.com, on the other hand, provides users with payment processing options and can accept payments for any product or service in a secure manner.

Using Stripe, our software can accept one-time payments for products or services, send recurring monthly membership invoices, sell packages for personal training or group classes, or combine all accrued payables into one monthly bill for customers. Payments through Exercise.com can truly be customized to whatever will work most efficiently for your business

Sell Products

Listen360 does give users the ability to sell products online or in-person using their software. With Exercise.com, owners can sell products and services both online as well as within their place of business using our software. We also provide users with the ability to also sell training packages like the below examples:

Sell Workout Plans

Personal training and custom-designed workout plans offer many benefits, but they may not necessarily be for everyone. Some members might already have a good base of fitness knowledge and want a more generic plan that helps them generate ideas. While some members may be too shy to ask for help in person and would love a little help to boost the start of their fitness journeys.

Despite the level of fitness experience of your users, there is a workout plan that will benefit them all at every level.

Exercise.com gives you the chance to sell pre-built workout plans for members who might fall into this scenario. They may not be comfortable paying for personal training or asking for a custom plan, but by having pre-built plans available, you are offering a tool that they can use to be successful while generating revenue for your business. The great thing is that the same plan can be purchased by dozens of different people, which means more marketing buzz for your business and more revenue for you and your trainers!

As we mentioned earlier, the majority of society today is more comfortable working with electronics than a live person. The ability to reach this population by offering something they wouldn’t normally ask for themselves increases your business revenue while allowing you to track the most purchased and, therefore, most popular workout plans.

Offer Online Workout Memberships

For the virtual clients who do want a customized program, your business can charge a premium price, but that usually dictates a higher time commitment from the individual generating the program. Taking time out to create custom workouts for each client is time-consuming and normally cannot be used for any other client.

Exercise.com helps to save you time and energy by providing automated programming delivery.

Rather than having to take the time to send a new workout at the end of each cycle, the workouts can all be created in advance and be sent automatically at a predetermined time that works for you and the client. Your client can then complete these workouts on their own time and at a location of their choice.

Sell Workout Challenges

Whether intentionally or unintentionally, fitness businesses promote a sense of community. Gym members see the same faces several days per week, develop friendships, and share in the success of each other. By running a workout challenge, you are providing an opportunity for members to engage with others as a team or in friendly competition.

The more your fitness business shares that sense of community, the more members will want to tell their friends about it. This is an amazing marketing opportunity for your gym. Fitness challenges like boot camps, weight loss challenges, and running or biking competitions are some of the most popular programs run at gym clubs all over the world to this day.

Exercise.com can help you to create, promote, market, and sell those workout challenges all online!

Fitness Assessment Software

Another key to being a great fitness business owner and trainer is knowing where your clients are in their fitness journeys and having a plan set in place for how you will help them meet their fitness goals. To be an effective fitness entrepreneur, you’ll need effective performance software.

Assessment software should allow you to:

Turn leads into clients
Engage clients through fitness assessments
Track measurement data, injuries, etc.
Show current fitness level and compare to an optimal level of fitness specific to the client
Optimize the delivery of personalized workouts and nutrition

Listen360 does not give users the ability to conduct fitness assessments on their main dashboard or via any third-party apps. They can, however, gauge the satisfaction of your clients after an assessment has been performed.

Exercise.com’s fitness assessment software platform, is fully customizable from A-to-Z and allows you to onboard clients and deliver workouts automatically without the need for a third-party app.

You can onboard leads into clients by gauging their fitness and health levels through a set of customizable assessments and re-engage clients at set intervals to show progress and increase retention. Most importantly, the data collected is customized to your business and clients. This smart data ensures you have the information that’s important for your clients’ fitness journeys, personalized to them. The value this data adds to your business is unmatched.

Assessments

As a fitness business owner, the benefits of offering fitness assessments to your clients and members add up to increased revenue and member retention in addition to many other valuable benefits. For the client, the information obtained in the assessment gives them a glance at data they cannot get elsewhere and is priceless to working towards their overall fitness goals. These assessments showcase where they are now at their baseline fitness level and give you and your trainers a plan of attack for each member specific to their goals.

Performance & Measurement Reports

Client and member retention is a top priority when it comes to running a business. No business ever wants to lose a client, and fitness businesses are no exception. One way to keep your clients engaged with your business is by automating your interactions with them. Reminding clients of their fitness goals and progress is a great way to keep them engaged with your company and being able to automate this service saves you time.

When it comes to the fitness world, people who aren’t committed tend to fall off track easily and quickly. Automating communication through real-time progress checks is a great way to keep your members engaged!

The Exercise.com performance health software platform allows you to deliver recurring assessments, progress photos, and measurements to promote client re-engagement and retention.

Nutrition

When speaking of performance health software, many people think of a computer platform that is workout-specific only; however, our software takes it one step further to include nutrition. After all, for performance to be at its peak, your clients need to take stock of their daily dietary choices – that’s where Exercise.com’s nutrition tracking and logging comes into play.

Your clients can track their daily intake and share with their trainers what they are eating. They can even highlight certain meals such as pre- and post-workout intake.

Listen360 Software Pricing

Listen360 does not provide a cost structure without contacting the company directly for a quote. However, they do offer a free trial for an unknown period of time.

Listen360 Alternatives

Many companies offer similar features to Listen360. See below to compare Listen360 competitors and their pricing structures:

The Bottom Line: Pros and Cons

Choosing the right software to run your business can mean the difference between success and failure, but it doesn’t have to be a hard choice. Exercise.com has all the customization and features your fitness business needs to succeed well into the future.

Listen360 Cons

At its core, Listen360 is a fantastic database for established companies looking to get ahead in customer service. With their feedback and survey metrics combined with their innovative dashboard and reporting, business owners can tackle the source of any negative feedback and find real-time solutions. However, when speaking of benefiting a fitness business, the advantages end there. Listen360 along with all of its features and tools cannot manage your facility or staff, complete fitness assessments, or create and send online workouts.

Exercise.com Pros

If you’re looking for all-in-one fitness business management software that can handle the day-to-day tasks of your company while allowing you to grow and manage your business with ease, then Exercise.com should be your first choice.

Exercise.com builds your web and smartphone apps with your brand in mind. It’s not a simplistic, unbranded software platform. It’s your app, your software, and your brand front and center. So, if you need a feature, integration, and more engaging performance health software, let us know. Our world-class dev team has a proven track record of delivering software that just works.

What features are most important for your business?

If you’re ready to grow and manage your business with software that can be customized to your business, book a demo with Exercise.com.

Best Listen360 Alternative: Exercise.com vs Listen360

If you’re looking for a Listen360 alternative, see why fitness businesses and professionals upgrade to the fully-customized Exercise.com fitness business management software platform to attract more clients, increase revenue, and grow their fitness businesses.