The Custom Status filter lets you segment your client list by behavior, billing state, activity, scheduling history, and more. It is available on the Clients page, in the report builder, and when setting audience conditions for automations and reminders. You can apply one condition at a time or stack multiple conditions to narrow your results […]

In Exercise.com for Business, you can add new payment methods and remove old ones from the Billing Information page. If you want to update your current payment method, you can simply add the new card or bank account and remove the old one. 1. Open Billing Information via the Profile menu. Click your avatar or […]

For gym owners and fitness business operators, maintaining healthy cash flow is essential to long-term success. While most fitness businesses focus heavily on member acquisition and retention, chargebacks are another area that deserves close attention. Chargebacks can quietly drain revenue, increase processing costs, and create unnecessary operational headaches if they are not managed properly. The […]

This article explains how to create an assessment, add questions, build scoring formulas, and publish it for clients. Jump To: 1. Creating a New Assessment Your assessment shell is now created. 2. Adding Questions (Fields) Repeat this process until all questions are added. 3. Scoring the Assessment (Formulas) Use this section if you want to […]

This article explains how to access the Exercise.com API documentation to explore available endpoints and how to request API access with pricing based on your intended usage. Before You Start: Step-by-Step Instructions: Accessing the API Documentation Requesting API Access & Pricing4. If you want to move forward with API access, contact your Exercise.com Account Representative.5. […]

This article explains how to disable 2-Step Authentication (2FA) on Squarespace, Wix, and WordPress accounts. Jump To: Before You Start Squarespace Disable 2-Step Authentication in Squarespace 2-Step Authentication is now disabled. Wix Disable 2-Step Verification in Wix 2-Step Verification is now disabled. WordPress.com Disable 2-Step Authentication in WordPress.com 2-Step Authentication is now turned off. Self-Hosted […]

Exercise.com for Business allows you to customize how you view key metrics across your platform using multiple dashboards. With the Analytics tools in Exercise.com, you can create, organize, and switch between dashboards to track the data that matters most to your business. This guide walks you through how to manage multiple dashboards, including adding, renaming, […]

The Schedule page is part of the Exercise.com for Business scheduling and booking platform. It provides a centralized calendar for managing sessions, staff availability, locations, assets, and client bookings. This overview highlights the main areas of the newly updated Schedule page and explains how its tools work together to help you manage daily operations more […]

We want to make it easy for you to keep up with everything that’s new on our platform! Here are the latest updates from the past month: Easy Access for Staff to See Their Commissions Now your staff members don’t have to dive into reports to see their commissions! They can see all commission activity […]

Exercise.com for Business makes it easy to manage bookings and asset availability. In this guide, you’ll learn how to allow clients to select a specific sub-asset when booking a service. To learn more about booking features, visit Exercise.com Booking. 1. Click the arrow menu. Click the arrow menu next to the Schedule tab to reveal […]

This guide walks you through how to swap an exercise in the Android Exercise Library within the Exercise.com for Business platform using the Exercise.com workout logging tools. When workout editing is enabled on your platform, you can quickly replace exercises while logging a workout to better match your clients’ needs. 1. Log in to the […]

Exercise.com for Business makes it easy to sell and manage gift codes as part of your ECommerce and payments setup. In this guide, you’ll learn how to create digital gift code products with multi-month or forever discount options so discounts apply correctly to recurring client subscriptions. 1. Navigate to the Products Section Click the Products […]

Within Exercise.com for Business, you can manage trainer permissions to protect sensitive client billing data. This guide walks you through how to edit trainer permissions to hide billing status and amounts from selected staff members. 1. Navigate to the Account Section Click the Account section to access account-related settings and options. 2. Open the Trainers […]

This guide shows staff members how to view their own sales commissions in the Exercise.com for Business platform. This functionality is part of the Trainer Commissions feature, which helps businesses track and manage staff earnings. 1. Click the Profile Icon. Click the Profile Icon to open the main menu where you can find various account […]

Exercise.com for Business helps you manage memberships, packages, and client access from one platform. In this guide, you’ll learn how to archive a package, view archived packages, and restore a package when needed. To learn more about how Exercise.com supports memberships and package management, visit our Memberships platform page. 1. Click the arrow menu. Click […]

In this guide, we’ll show you how to link a completed lead assessment to an existing client account in your fitness business management software. This process helps you keep assessment data organized and ensures each client’s results are stored in the right place. 1. Click the Arrow Menu Click the arrow menu next to the […]

With the email tools in your Exercise.com fitness business management software, you can customize your email templates to improve communication with clients. This guide will show you how to insert styled buttons into your email templates. 1. Open the Email Section Click the arrow menu next to the Account tab to expand the additional tabs. […]

With the Exercise.com for Business member management tools, you can keep your client records clean and organized. This guide explains how to merge duplicate accounts so all user information stays accurate and up to date. 1. Click the Accounts Tab Click the Accounts tab to open your list of client and member accounts. 2. Select […]

Exercise.com for Business includes built-in referral tools that help you grow your membership by rewarding clients for referring friends. In this guide, you’ll learn how to enable the Refer-a-Friend feature for packages, set up affiliate account balance credits, and share invite links so referrers earn rewards when new clients make a purchase. This feature works […]

With the scheduling tools in the Exercise.com booking platform, you can set up staff warning messages to prevent scheduling conflicts. This guide walks you through the steps to create and edit sessions so you can manage overlapping bookings with confidence. 1. Click the Arrow Menu Click the Arrow menu next to the Schedule tab to […]