Support Schedule Setup
How do I set up the late cancellation deadline?

How do I set up the late cancellation deadline?

Posted by Support Team on September 10, 2020 — Updated on June 1, 2025

This guide will walk you through the process of setting up a late cancellation deadline.

1. Click “Account”.

Click 'Account'.

2. Click “Customize Platform”.

Click 'Customize Platform'.

3. Go to “Scheduling Settings” tab.

Go to 'Scheduling Settings' tab.

4. Enter number of hours.

Enter the desired number of hours under the “Cancellation Policy” header.

Enter number of hours.

5. Save changes.

Scroll to the bottom of the page and save your changes.

Save changes.

Now that you can set up a late cancellation time limit, any late cancellations will be automatically charged as a “Use” of their package.

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