SupportWeb Site & Account HelpHow do I cancel my individual training membership?

How do I cancel my individual training membership?

Support Team

Posted by Support Team on September 10, 2020 — Updated on July 1, 2025

If you wish to cancel your individual training membership, you may do so at any time.

1. Use the top right menu to open Billing Information.

After logging in, click your profile image in the top right corner of the website

Use the top right menu to open Billing Information.

2. Click “Billing Information”

Click “Billing Information”.

Click 'Billing Information'

3. Find your active subscription(s), and click the cancel link.

Look for “Active Subscriptions” and locate the subscription that you want to cancel. Click the “cancel” link:

Find your active subscription(s), and click the cancel link.

4. Click “Yes, take me to the cancellation page”

Confirm the cancellation action.

Click 'Yes, take me to the cancellation page'

5. Choose your reasons for cancelling and confirm the cancellation.

Please select a reason for your cancellation, then confirm to cancel your subscription.

Choose your reasons for cancelling and confirm the cancellation.

6. Click “Yes, Please Cancel”

Finalize the cancellation request.

Click 'Yes, Please Cancel'

If you need further assistance or have any questions about your subscriptions, please contact us at any time


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