Family Sharing Overview

Included with our Gym Management Software, the Family Sharing feature makes it easy for a head of household or team manager to set up and manage unique accounts for other members of their family, team, etc. with an account manager / dependent format.

shows dependent menu

 

Here are some key changes:

Adding New Dependents

Any client account with an account can now create new sub-accounts called dependents – even if the dependent doesn’t have their own email address.

NOTE: If a client’s dependents already have their own accounts, a staff member can link them to the head of household account as dependents.
create dependents

 

Click here for step-by-step instructions for linking an account as a dependent.

Booking Sessions for Dependents

The account manager can easily book sessions for dependent accounts.

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From the staff member’s perspective, the booking process hasn’t changed significantly.

Optional Shared Billing

The account manager can also choose whether or not billing information will be shared with the dependent account to allow purchases from the dependent side.

show how to enable shared billing

Click here for step-by-step instructions for setting up shared billing information on a dependent’s account.

Sharing Packages

Account managers can share Packages with dependent accounts at Checkout as well as under the Package Sharing settings after purchase.

share package menu
From the staff member’s perspective, the package sharing process hasn’t changed significantly.

Saved Payment Info for Faster Checkouts

The Checkout now allows your clients (and any dependents with access to payment information) to choose from any saved payment methods in addition to adding a new card.

To enable Family Sharing on your platform, don’t hesitate to reach out to the Exercise.com Success Team today!

Updated on February 3, 2021

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