Setting up a Multi-Payment Group Membership that Will Keep Group Members After they Complete a Set Number of Payments

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With multi-payment memberships in Exercise.com’s fitness business payment processing software, you can sell group memberships that bill for a set number of payments while keeping members active in the group after they finish paying. This guide walks you through how to set up and edit a multi-payment group membership from the “Groups” tab on your Dashboard.

Follow the video walkthrough and the step-by-step instructions below to configure a group so members stop being billed after a set number of payments but remain in the group.

1. Click “Groups”.

From your Dashboard, click “Groups” to open the group management area where you can create and manage group memberships.

Groups tab highlighted on the Dashboard navigation menu.

2. Click “Add New Group”.

Click “Add New Group” to start creating a new group membership with your preferred settings.

3. Click “Payment”.

On the group setup screen, click the “Payment” tab to open the payment settings for this group.

Payment tab selected on the group setup screen.

4. Click “Select the Payment Plans for this group”.

Click “Select the Payment Plans for this group” to choose which payment plans can be used for this group membership.

Payment plans selection area on the group Payment tab.

5. Select the multi-payment plan for this group.

From the list of payment plans, select the plan you want to use for this group, such as “Executive (3 month rolling commitment) ($1,800.00/3 months)”. This will link that payment plan to the group.

Specific payment plan selected from the plan list for the group.

6. Enter the maximum number of payments.

Scroll down to the multi-payment settings and enter the maximum number of payments you want to charge for this plan. This controls how many times the member is billed for the group membership.

Note: When a member reaches this maximum number of payments, billing will stop, but the member will remain an active member of the group.

Field for entering the maximum number of payments for the group membership.

7. Click “Save Group”.

Click “Save Group” to save your new group settings, including the linked payment plan and maximum number of payments.

Save Group button on the group setup page.

8. Click the group name to open group details.

After saving, click the group name in your group list to open the detailed settings for the group you just created.

Group name link in the group list used to open group details.

9. Click “Edit Group” for an existing group.

If you need to change an existing group instead of creating a new one, click “Edit Group” next to that group to update its settings.

Edit Group button shown next to a group in the list.

10. Click the “Payment” tab again.

On the Edit Group screen, click the “Payment” tab to review or update the payment options for this group.

Payment tab selected while editing an existing group.

11. Click “Select the Payment Plans for this group”.

Click “Select the Payment Plans for this group” to confirm or update which payment plans are assigned to the group.

Payment plan selection area while editing a group.

12. Review or adjust the maximum number of payments.

Scroll down to check the maximum number of payments for this group. Update the number if needed to match how many times you want members to be billed before they remain in the group without further charges.

Maximum number of payments field shown while editing the group payment settings.

13. Click “Save Group” to apply your changes.

Click “Save Group” to finalize and apply all changes to the group membership and payment settings.

Save Group button shown on the Edit Group screen.

This guide covered how to set up and edit a multi-payment group membership so members are billed for a fixed number of payments and then remain active in the group. With this setup, you can offer clear payment commitments while keeping your community engaged in your group long after their final payment is complete.

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Follow the video walkthrough and the step-by-step instructions below to configure a group so members stop being billed after a set number of payments but remain in the group.

1. Click “Groups”.

From your Dashboard, click “Groups” to open the group management area where you can create and manage group memberships.

2. Click “Add New Group”.

Click “Add New Group” to start creating a new group membership with your preferred settings.

3. Click “Payment”.

On the group setup screen, click the “Payment” tab to open the payment settings for this group.

4. Click “Select the Payment Plans for this group”.

Click “Select the Payment Plans for this group” to choose which payment plans can be used for this group membership.

5. Select the multi-payment plan for this group.

6. Enter the maximum number of payments.

Scroll down to the multi-payment settings and enter the maximum number of payments you want to charge for this plan. This controls how many times the member is billed for the group membership.

Note: When a member reaches this maximum number of payments, billing will stop, but the member will remain an active member of the group.

7. Click “Save Group”.

Click “Save Group” to save your new group settings, including the linked payment plan and maximum number of payments.

8. Click the group name to open group details.

After saving, click the group name in your group list to open the detailed settings for the group you just created.

9. Click “Edit Group” for an existing group.

If you need to change an existing group instead of creating a new one, click “Edit Group” next to that group to update its settings.

10. Click the “Payment” tab again.

On the Edit Group screen, click the “Payment” tab to review or update the payment options for this group.

11. Click “Select the Payment Plans for this group”.

Click “Select the Payment Plans for this group” to confirm or update which payment plans are assigned to the group.

12. Review or adjust the maximum number of payments.

13. Click “Save Group” to apply your changes.

Click “Save Group” to finalize and apply all changes to the group membership and payment settings.

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