How to Add HQ Staff Members

Posted by Support Team on August 15, 2025 — Updated on August 17, 2025

This feature allows administrators to add HQ staff members, assign their roles and permissions, and manage their responsibilities within the platform.

1. Trainers

In the “Account” tab, click Trainers to access and manage staff settings.

Trainers

2. Add New Staff Member

Click “Add New Staff Member” to add a new staff member to the platform.

Add New Staff Member

3. Enter Staff Information

Access the staff member’s details form to begin entering their information, then complete all the required fields to add the new staff member.

Enter Staff Information

4. Platform Assignment

Identify the Platform Assignment section to allocate the staff member’s responsibilities.

  • To assign to a Platform Node (e.g., Region, District), select the desired node from the dropdown.
  • To assign to a Platform, select the platform from the dropdown.
Platform Assignment

5. HQ Permissions

You may also customize your HQ permissions (Dashboards, Reports, Sites, Data Load – Manage, Data Load – Send, Staff Management, Corporate Settings, Login to Sites) and assign an account role to your sub-trainer.

HQ Permissions

6. Add Staff Member

Confirm and finalize the addition of the new staff member by clicking the “Add Staff Member” after entering all the required information.

Click 'Add Staff Member'

7. Three-dots Menu

Once the new staff member is added to the list, you can manage, clone, or delete them by clicking the three-dots menu to display the available options.

Three-dots Menu

8. Select Staff Member

Select and click a staff member from the list to access and manage their details.

Select Staff Member

9. Staff Sections

In the Staff Profile, only three tabs should be available: Profile, Permissions, and Event Log.

  • Profile: Edit basic information and other staff details
  • Permissions: Manage HQ permissions and change the account role
  • Events: View updates and activity logs for the account
Staff Sections

This guide walked you through adding a new HQ staff member, from accessing the Trainers section to entering personal details, assigning regional responsibilities, and finalizing the staff profile.

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