How to Connect to Intercom

Posted by Support Team on April 6, 2021 — Updated on May 30, 2025

Please ensure that the Intercom feature flag has already been enabled.
If it hasn’t been enabled yet, you may reach out to Exercise.com Support to request activation before proceeding.

Here’s how to connect to Intercom, starting from the “Account” tab of your fitness business management Dashboard.

The new Intercom integration feature is designed for businesses seeking to enhance customer communication.

Part 1: Connect Intercom via Platform Dashboard

1. Connected Apps

Logged in as a trainer, go to the Account section and click on the “Connected Apps” tab from the expanded menu.

Connected Apps

2. Connect Intercom

Click on the ā€œConnect Intercomā€ link.

Connect Intercom

3. Intercom ID

Enter your Intercom App ID and any other required information. Click ā€œSaveā€ to connect Intercom.

Intercom ID

By following this guide, you will successfully connect Intercom to your platform.
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