How to View the Number of Attempts for a Charge in the Failed Payments Report

Within our platform, you have the ability to view the number of attempts on the failed payments report.

1. Click “Account”

Click “Account”.

2. Click “Reports”

Click “Reports”.

3. Search

Use the search feature to quickly find the report for failed payments.

4. Failed Payments Report

Select the “Failed Payments” report from the results.

5. Select Date Range

Click on the “Select Date Range” button.

6. Refresh Report

Refresh the report for up to date data.

7. Attempts Within This Time Period

Scroll over to view the “Attempts Within This Time Period” column.

By utilizing the new feature, you will be able to view the number of attempts for failed payment transactions.