How to Process No Show/Late Cancel With and Without Fee in New Appointments View

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Within our fitness business management software, you can process no-shows and late cancels—with or without a fee—in the New Appointments view.

In this guide, we will walk you through the steps to process a no-show or late cancel with or without a fee in the Appointments view.

1. Open the Session

Click on the session you want to update.

Session details screen showing a scheduled appointment.

2. Open the Session Status Menu

On the right side panel, click the three-dot menu next to the client’s name.

Three-dot menu next to the client name in appointment details.

3. Select an Option

Click an option from the menu. You can choose Early Cancel, Late Cancel with Fee, Late Cancel without Fee, No Show with Fee, or No Show without Fee.

Menu showing options for early cancel, late cancel, or no-show actions.

4. Confirm the Charge

Confirm the fee when the confirmation window appears.

Confirmation window for approving the fee charge.

5. Check the Updated Status

You’ll see the client’s status update right away.

Updated client status shown after cancel or no-show is processed.

6. View Payment Details

Any fees you applied will appear in the client’s Payment Details section.

Client payment details section displaying processed fees.

This guide covered the steps to process no-shows and late cancellations with or without a fee in the New Appointments view. Now you can easily manage attendance and ensure accurate billing for your clients.

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Within our fitness business management software, you can process no-shows and late cancels—with or without a fee—in the New Appointments view. In this guide, we will walk you through the steps to process a no-show or late cancel with or without a fee in the Appointments view. 1. Open the Session Click on the session […]

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Within our fitness business management software, you can process no-shows and late cancels—with or without a fee—in the New Appointments view.

In this guide, we will walk you through the steps to process a no-show or late cancel with or without a fee in the Appointments view.

1. Open the Session

Click on the session you want to update.

2. Open the Session Status Menu

On the right side panel, click the three-dot menu next to the client’s name.

3. Select an Option

Click an option from the menu. You can choose Early Cancel, Late Cancel with Fee, Late Cancel without Fee, No Show with Fee, or No Show without Fee.

4. Confirm the Charge

Confirm the fee when the confirmation window appears.

5. Check the Updated Status

You’ll see the client’s status update right away.

6. View Payment Details

Any fees you applied will appear in the client’s Payment Details section.

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