Within our Workout Software, you have the ability to remove Kisi access after first the failed payment.

This guide provides a walkthrough for removing Kisi access after a failed payment.

1. Schedule Tab

Navigate to the ‘Schedule’ section.

Schedule Tab

2. Edit Package

Click on the “Packages” tab and edit a package.

Edit Package

3. Enable Kisi Access

Check the box to enable Kisi door access when purchasing this package.

Enable Kisi Access

4. Enter Number of Failed Payments

Enter a number for “Remove access to Kisi after this number of failed payments”. To remove access after the first failed payment, enter the number one.

Enter Number of Failed Payments

5. Save Package

Save the package.

Save Package

6. Manage Kisi Access

Back on your client’s package page, click the ‘Manage Kisi Access’ option.

Manage Kisi Access

7. Kisi Access

After a failed payment the display should read “Your kisi access is disabled due to a failed payment. You will regain access once a successful payment is processed.”

Kisi Access

8. Failed Status

Verify “Failed” status in the “Payment Details” section.

Failed Status

9. Verify on Kisi

Your client’s status in Kisi should show as suspended.

Verify on Kisi

This guide covered steps to customizing packages to remove Kisi access following a failed payment.

How to Remove Kisi Access After First Failed Payment