To Edit the order of public packages for sale within your fitness business management software platform, follow the instructions below. Introducing our new package ordering feature. 1. Introduction This functionality allows you to easily rearrange the order of your public packages, ensuring that your most valuable offerings are prioritized and easily accessible to potential clients. […]

To check the status of failed payment retries within your fitness business management software platform, follow the instructions below. Learn how to check the status of failed payment retries in the client Events log. 1. Account Navigate to the “Account” section. 2. Customize Platform Go to “Customize Platform”. 3. Subscription Invoice Retry Behavior Under the […]

To enable trainers to respond as themselves in the new messages view within your fitness business management software platform, follow the instructions below. Introducing our new feature that allows trainers to respond in messages as themselves. This feature is only applicable in the new messages view. 1. Trainer Account Logged in as the head trainer, […]

To customize the client main navigation menu in your fitness business management software platform, follow the instructions below. Customize your client’s main navigation menu with these steps. 1. Edit Navigation Click Edit Navigation button at the bottom side menu. 2. View Tabs Click the arrow button to view the other tabs. 3. Main Nav Select […]

To assign primary and secondary staff members within your fitness business management software platform, follow the instructions below. Introducing our enhanced booking feature with primary and secondary staff. 1. Client On the “Clients” list, select a client to update. 2. Edit Client Information On the client’s Personal Info page, scroll down to the Client Information […]

Within our Workout Software, you have the ability to disable all account emails with exceptions. This guide will walk you through disabling all account emails with exceptions. 1. Account Navigate to the Account section. 2. Customize Platform Click on Customize Platform. 3. Disable All Account Emails Select the “Disable All Account Emails” checkbox. 4. Select […]

Within our Workout Software, you have the ability to display the month calendar on your booking page. This guide will show you how to display the monthly calendar view on the booking page. 1. Account Navigate to the account tab. 2. Customize Platform Access the “Customize Platform” section. 3. Scheduling Settings Click on the “Scheduling Settings” […]

Within our Workout Software, you have the ability to customize the default terms for the checkout process. Enhance your checkout process by customizing the default terms of service. 1. Customize Platform Navigate to Customize Platform. 2. Enable Require Checking Terms Enable the “Require checking terms of service during checkout” option. After enabling, a text field […]

Within our Workout Software, you have the ability to customize the filters for your public booking page. Follow the instructions below. This guide will walk you through customizing the booking filters as a trainer and how it will display to your users. 1. Account Access the “Account” section. 2. Customize Platform Select “Customize Platform”. 3. […]

Within our Workout Software, you have the ability to deduct open gym check-ins to a specific service. This guide will walk you through the necessary steps to assign a specific service for open gym check-ins. 1. Customize Platform Click on “Customize Platform” tab. 2. Scheduling Settings Access “Scheduling Settings”. 3. Open Gym Scroll down and […]

Within our Workout Software, you have the ability to set required waivers and assessments. This guide will walk you through assigning waivers, contracts and required assessments. 1. Account Access the account tab. 2. Customize Platform Navigate to the customize platform settings. 3. Require Waiver Enable the “Require Waiver” option. If enabled, all new users will […]

Within our Workout Software, you have the ability to assign a default image to your plans, groups and resources. Follow the instructions below. Learn how to assign a default image for your plans, groups and resources. 1. Account Tab Navigate to the “Account” tab. 2. Trainer Info Click on “Trainer Info” section on the left […]

As part of our custom solutions for fitness businesses, you can create API Keys that will allow your developers to use the Exercise.com API in a more customizable way. In this guide, we’ll show you how to create an API key that will grant you access to our API within your custom-branded platform. 1. Click […]

Within our Workout Software, you have the ability to require your clients to complete an assessment to access their content. This guide will walk you through how to set a required assessment on your platform. 1. Click “Account” Access your account settings. 2. Click “Customize Platform” Click on the Customize Platform tab on the left […]

Learn how to set the order of required profile fields with this guide. 1. Click “Account” Navigate to your Account tab. 2. Click “Customize Platform” Click on the “Customize Platform” tab on the left side bar. 3. Scroll to Custom Content Scroll down to Custom Content and click on the “Enter Profile Fields that are […]

In this guide, you will learn how to automatically filter the client’s location on the booking page. 1. Click “Account” Navigate to the “Account” tab. 2. Click “Customize Platform” Click on the “Customize Platform” tab on the left side bar. 3. Click “Scheduling Settings” Go to the “Scheduling Settings” section. 4. Enable the Filter Go […]

This guide will walk you through how to show / hide different client status alerts, and how to choose which alerts to highlight in red. 1. Click “Account” Navigate to the “Account” tab. 2. Click “Customize Platform” Click on the “Customize Platform” tab on the left side bar. 3. Click “Client Settings” Go to the “Client […]

This guide will walk you through the process of creating and validating a webhook. The Webhooks feature must be enabled on your admin tab. 1. Click the “Account” tab Navigate to the “Account” tab. 2. Click the “Customize Platform” tab Click on the “Customize Platform” tab on the left side bar. 3. Click “Developers” Go […]

This guide will walk you through verifying a webhook. 1. Click “Account” Navigate to the “Account” tab. 2. Click “Customize Platform” Click on the “Customize Platform” tab on the left side bar. 3. Click “Developers” Go to the Developers section. 4. Click “Webhooks” Go to Webhooks. 5. View the Webhooks List In the list of […]

This guide will walk you through the process of setting up a webhook. Make sure the Webhooks feature flag has been enabled on your admin tab. 1. Click “Account” Navigate to the “Account” tab. 2. Click “Customize Platform” Click on the “Customize Platform” tab on the left side bar. 3. Click “Developers” Go to the […]