How to Update Your Billing Information | Exercise.com Knowledge Base

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In Exercise.com for Business, you can add new payment methods and remove old ones from the Billing Information page. If you want to update your current payment method, you can simply add the new card or bank account and remove the old one.

1. Open Billing Information via the Profile menu.

Click your avatar or profile icon in the top-right corner of the platform, then select Billing Information from the dropdown.

2. Click the “Payment Methods” tab.

On the Billing Information page, click the Payment Methods tab to view your saved cards and bank accounts.

3. Click “Add Payment Method.”

Click the Add Payment Method button to open the payment entry dialog.

4. Enter your new card or bank account details.

Enter your new credit or debit card number, expiration date, and CVV, then click Submit.

5. Set the new card as your default (optional).

Once the card is added, click the 3-dot menu on the new card and select Make Default to use it for future charges.

6. Remove the old card (optional).

To remove a card you no longer need, click the … menu on that card and select Remove. You’ll be asked to confirm before it is permanently removed.

FAQs

Who can manage payment methods?

Only users with billing permissions can manage payment methods. If you don’t see the Billing Information option in the menu, contact your account owner.

Can I edit an existing card?

No. Cards cannot be edited in place. To switch to a new card, add the new card using the steps above, set it as your default, then remove the old one.

What happens if my payment fails?

If a payment fails, you’ll receive an email notification. Add a new valid payment method, set it as the default, and your next charge will use it.

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1. Open Billing Information via the Profile menu.

Click your avatar or profile icon in the top-right corner of the platform, then select Billing Information from the dropdown.

2. Click the “Payment Methods” tab.

On the Billing Information page, click the Payment Methods tab to view your saved cards and bank accounts.

3. Click “Add Payment Method.”

Click the Add Payment Method button to open the payment entry dialog.

4. Enter your new card or bank account details.

Enter your new credit or debit card number, expiration date, and CVV, then click Submit.

5. Set the new card as your default (optional).

Once the card is added, click the 3-dot menu on the new card and select Make Default to use it for future charges.

6. Remove the old card (optional).

To remove a card you no longer need, click the … menu on that card and select Remove. You’ll be asked to confirm before it is permanently removed.

FAQs

Who can manage payment methods?

Only users with billing permissions can manage payment methods. If you don’t see the Billing Information option in the menu, contact your account owner.

Can I edit an existing card?

No. Cards cannot be edited in place. To switch to a new card, add the new card using the steps above, set it as your default, then remove the old one.

What happens if my payment fails?

If a payment fails, you’ll receive an email notification. Add a new valid payment method, set it as the default, and your next charge will use it.

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