SupportMessagingHow to Upload and Download Videos From Messages

How to Upload and Download Videos From Messages

Support Team

Posted by Support Team on October 19, 2025 — Updated on October 19, 2025

To learn how to upload and download videos from your messages within your fitness business management software platform, follow the step-by-step instructions below.

This tutorial guides you through uploading anddownloading a video from your messages. You will learn how to search for a recipient and upload a video to the message.

1. Open Main Menu

Open the main menu.

Open Main Menu

2. Messages

Click “Messages” to view your message inbox and manage communications.

Messages

3. Compose Message

Click the compose icon.

Compose Message

4. Enter Recipient

Enter the client name into the search field.

Enter Recipient

5. Select Email Address

Select the contact from the list.

Select Email Address

6. Compose Message

Enter your message in the provided field.

Compose Message

7. Open Media Options

Click the plus icon to access media-related features.

Open Media Options

8. Select Media Upload

Click “Media Upload” from the list and select a video you would like to send.

Select Media Upload

9. Send Video and Message

Send the message.

Send Video and Message

10. Media

The video should display in the conversation and a download icon will be available to download from the message

Media

11. Client View

The recipient will also see the download icon on the video in the message.

Client View

This guide demonstrates the handling of video uploads and downloads from messages.

Support TeamSupport Team
- Can’t find the answer you’re looking for? Don’t worry we’re here to help! Contact support via this link and we'll get your questions answered!