Support Automations
How do I set up an automatic message to send to clients?

How do I set up an automatic message to send to clients?

Posted by Support Team on September 10, 2020 — Updated on July 13, 2024

From your gym management software platform, here’s how to set up an automatic message to send to clients.

This guide will walk you through setting up a one time message automation. From configuring, personalizing messages and selecting recipients, follow the steps below.

1. Automations Tab

Navigate to the Automations tab.

Automations Tab

2. Create New Automation

Select “Send a Message: One Time” from the “Create New Automation” drop down.

Create New Automation

3. Edit Settings

Click on the edit icons to customize each setting, starting with “When?”.

Edit Settings

4. Select a Trigger

Select the action that will trigger the send a message automation from the drop down list. Depending on the event there will be additional customization settings.

Select a Trigger

5. Time Interval

Some of the events will have the option to set the time interval for the trigger. Depending on your selection the options can be minutes, hours, days, weeks or months.

Time Interval

6. Edit Who?

Click on the edit icon for “Who?”, here you can customize which clients will receive the message. You can select clients with or without specific tags, select by group or select by location. Keeping “all clients” will send the message to all clients.

Edit Who?

7. Send to Client

Edit “Send To” and choose the client as the recipient of the message.

Send to Client

8. Select Delivery

Click on the edit icon for “How?” and select how the message will be delivered. Click on the “done editing” link.

Select Delivery

9. Enter Subject and Message

Click on the edit icon for “Message” and enter your custom subject and message.

Enter Subject and Message

10. Save

Save the automation.


This guide covered setting up the send a message automation.

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