Client Payment Details: Subscriptions | Exercise.com Knowledge Base

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To manage the client payment details: subscriptions tab within your fitness business management software platform, follow the instructions below.

This guide provides an overview of the client payment details tab. You will learn how to navigate payment options, modify subscriptions, update billing settings and more.

1. Select Client

Select a client from the list of accounts.

Select Client

2. Payment Details Tab

Click the “Payment Details” tab to access the client’s payment information and subscriptions.

Payment Details Tab

3. Access Subscription Options

On the client’s subscriptions, click on the indicated area to reveal subscription management options.

Access Subscription Options

4. Pause Subscription

Select “Pause Subscription” from the menu.

Pause Subscription

5. Select Pause

Select either Full Pause or Partial Pause. Partial pause requires a coupon code

Select Pause

6. Access Calendar

Click on the calendar icon in the “Pause Subscription On” date field.

Access Calendar

7. Select Pause Start Date

Select the date that the subscription pause should start. Leave the field blank for an immediate pause.

Select Pause Start Date

8. Enable Auto Freeze/Unfreeze

You can enable to automatically freeze the account when the subscription is paused and automatically unfreeze when the subscription is resumed. When an account is frozen, they can not sign in or use the account.

Enable Auto Freeze/Unfreeze

9. Resume Subscription Date

Click on the calendar icon in the “Resume Subscription On” date field and then select the date that the subscription pause should end from the calendar. Leave this field blank if the pause is indefinite.

Resume Subscription Date

10. Settings

Enable “Update Billing Cycle Date” if you would like to update the billing cycle for the date when the subscription is resumed.

Settings

11. Select Charge Option

Select the charge behavior when the subscription is resumed. You can choose to not charge when the subscription is resumed or to charge the full amount when resumed. The option to credit the user for unused time is also available.

Select Charge Option

12. Confirm Subscription Pause

Click “Pause Subscription” to finalize pausing the client’s subscription.

Confirm Subscription Pause

13. Return to Subscription Options

To Resume a paused subscription, select “Resume Subscription” from the subscription options menu.

Return to Subscription Options

14. Resume Subscription

Make any changes and click “Resume Subscription” to reactivate the client’s subscription.

Resume Subscription

15. Return to Subscription Options

Select “Change Payment Plan” from the options.

Return to Subscription Options

16. Change Payment Plan

Select a new payment plan to modify your current payment plan.

Change Payment Plan

17. Update Proration Behavior

Select a proration behavior.

Update Proration Behavior

18. Date of Change

Update group if applicable and select the date of change.

Date of Change

19. Update Payment Plan

Click “Update Payment Plan” to save changes.

Update Payment Plan

20. Return to Subscription Options

Select “Edit Coupon” from the subscription options.

Return to Subscription Options

21. Enter Coupon

Enter your new coupon code.

Enter Coupon

22. Update Coupon

Click “Update Coupon” to save changes to the selected coupon.

Update Coupon

23. Return to Subscription Options

Select “Edit Taxes” from the subscription options menu

Return to Subscription Options

24. Open Edit Taxes Section

Click “Edit Taxes” to modify tax percentages applied to your account.

Open Edit Taxes Section

25. Enter New Tax Percentage

Enter a new tax rate.

Enter New Tax Percentage

26. Update Tax

Click on “Update Tax” to save the change.

Update Tax

27. Update Tax Settings

Click “Update Tax” to confirm the new tax percentage.

Update Tax Settings

28. Return to Subscription Options

Select “Manage Commissions” from the subscription options menu.

Return to Subscription Options

29. Manage Commissions

Make changes to existing commission settings.

Manage Commissions

30. Add Commission Trainer

You can also add a new commission trainer.

Add Commission Trainer

31. Enter Details

Enter commission details to assign a new trainer.

Enter Details

32. Save Commissions

Click on “Save Commissions” to save changes.

Save Commissions

33. Confirm

Confirm commission setting.

Confirm

34. Open Report View

Back on the client’s subscriptions, scroll down and click on “View Report” to see a detailed Subscriptions report specific to your client.

Open Report View

You have successfully managed the client payment details by navigating subscription options, pausing and resuming subscriptions, updating coupons, taxes, payment plans, and billing cycles.

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To manage the client payment details: subscriptions tab within your fitness business management software platform, follow the instructions below. This guide provides an overview of the client payment details tab. You will learn how to navigate payment options, modify subscriptions, update billing settings and more. 1. Select Client Select a client from the list of […]

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To manage the client payment details: subscriptions tab within your fitness business management software platform, follow the instructions below.

This guide provides an overview of the client payment details tab. You will learn how to navigate payment options, modify subscriptions, update billing settings and more.

1. Select Client

Select a client from the list of accounts.

Select Client

2. Payment Details Tab

Click the “Payment Details” tab to access the client’s payment information and subscriptions.

Payment Details Tab

3. Access Subscription Options

On the client’s subscriptions, click on the indicated area to reveal subscription management options.

Access Subscription Options

4. Pause Subscription

Select “Pause Subscription” from the menu.

Pause Subscription

5. Select Pause

Select either Full Pause or Partial Pause. Partial pause requires a coupon code

Select Pause

6. Access Calendar

Click on the calendar icon in the “Pause Subscription On” date field.

Access Calendar

7. Select Pause Start Date

Select the date that the subscription pause should start. Leave the field blank for an immediate pause.

Select Pause Start Date

8. Enable Auto Freeze/Unfreeze

Enable Auto Freeze/Unfreeze

9. Resume Subscription Date

Resume Subscription Date

10. Settings

Enable “Update Billing Cycle Date” if you would like to update the billing cycle for the date when the subscription is resumed.

Settings

11. Select Charge Option

Select Charge Option

12. Confirm Subscription Pause

Click “Pause Subscription” to finalize pausing the client’s subscription.

Confirm Subscription Pause

13. Return to Subscription Options

To Resume a paused subscription, select “Resume Subscription” from the subscription options menu.

Return to Subscription Options

14. Resume Subscription

Make any changes and click “Resume Subscription” to reactivate the client’s subscription.

Resume Subscription

15. Return to Subscription Options

Select “Change Payment Plan” from the options.

Return to Subscription Options

16. Change Payment Plan

Select a new payment plan to modify your current payment plan.

Change Payment Plan

17. Update Proration Behavior

Select a proration behavior.

Update Proration Behavior

18. Date of Change

Update group if applicable and select the date of change.

Date of Change

19. Update Payment Plan

Click “Update Payment Plan” to save changes.

Update Payment Plan

20. Return to Subscription Options

Select “Edit Coupon” from the subscription options.

Return to Subscription Options

21. Enter Coupon

Enter your new coupon code.

Enter Coupon

22. Update Coupon

Click “Update Coupon” to save changes to the selected coupon.

Update Coupon

23. Return to Subscription Options

Select “Edit Taxes” from the subscription options menu

Return to Subscription Options

24. Open Edit Taxes Section

Click “Edit Taxes” to modify tax percentages applied to your account.

Open Edit Taxes Section

25. Enter New Tax Percentage

Enter a new tax rate.

Enter New Tax Percentage

26. Update Tax

Click on “Update Tax” to save the change.

Update Tax

27. Update Tax Settings

Click “Update Tax” to confirm the new tax percentage.

Update Tax Settings

28. Return to Subscription Options

Select “Manage Commissions” from the subscription options menu.

Return to Subscription Options

29. Manage Commissions

Make changes to existing commission settings.

Manage Commissions

30. Add Commission Trainer

You can also add a new commission trainer.

Add Commission Trainer

31. Enter Details

Enter commission details to assign a new trainer.

Enter Details

32. Save Commissions

Click on “Save Commissions” to save changes.

Save Commissions

33. Confirm

Confirm commission setting.

Confirm

34. Open Report View

Back on the client’s subscriptions, scroll down and click on “View Report” to see a detailed Subscriptions report specific to your client.

Open Report View

You have successfully managed the client payment details by navigating subscription options, pausing and resuming subscriptions, updating coupons, taxes, payment plans, and billing cycles.

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