Using Exercise.com’s gym management software, you can customize subscription package pricing as needed for each client. This guide provides detailed instructions on updating subscription package pricing for a single client. 1. Click the Billing Status for the Client that you want to update. Start by clicking the Billing Status for the Client that you want […]

This guide will walk you through the process of adding an additional payment method option for clients for one time purchases. 1. Account Tab Navigate to the “Account” tab. 2. Customize Platform Access “Customize Platform” on the left side bar. 3. Create Labels In the “Create or delete labels for custom payment methods” field, enter […]

Here’s how to use the contract renewal settings, starting from the “Account” tab of your Dashboard. Step-by-step instructions are below: Step-by-Step Guide: Step 1: Click on the “Stripe” tab on the left side bar. Step 2: Click on the “Create New Payment Plan” button. Step 3: Enter details for new payment plan including name, price […]

Here’s how to set up required fields for staff when creating new client accounts, starting from the “Account” tab of your Dashboard. Step-by-step instructions are below: Step-by-Step Guide: Step 1: Click on the “Customize Platform” tab on the left side bar. Step 2: On the “Platform Settings” tab, scroll down to the “Custom Content” section. […]

Here’s how to edit existing subscription payment plans, starting from the “Clients” tab of your Dashboard. Step-by-step instructions are below: Step-by-Step Guide: Step 1: Hover over the gear icon and select “Payment Details” from the fly out menu. Step 2: Under Subscriptions, click the edit icon next to the subscription payment plan you would like […]

Here’s how to edit a package that a client has already purchased, starting from the “Clients” tab of your Dashboard. Step-by-step instructions are below: Step-by-Step Guide: Step 1: Hover over the gear icon and select “Packages” from the fly out menu. Step 2: Click the edit icon next to the package. Step 3: Edit the […]

Here’s how to set a client’s subscription to cancel on a specific date in the future, starting from the “Clients” tab of your Dashboard. Step-by-step instructions are below: Step-by-Step Guide: Step 1: Hover over the gear icon next to the client and select “Payment Details” from the fly out menu. Step 2: Click on the […]

Here’s how to export contact information for your clients, group members and free member accounts, starting from the “Clients” tab of your Dashboard. Step-by-step instructions are below: Step-by-Step Guide: Step 1: Filter the clients you want to export contact information for. Step 2: Select the clients from the filtered list individually or all by using […]

Here’s how to remove a credit card from a client’s account, starting from the “Clients” tab of your Dashboard. Step-by-step instructions are below: Step-by-Step Guide: Step 1: Hover over the gear icon next to the client you would like to edit. Step 2: Select “Payment Details” from the drop-down menu. Step 3: On the “Overview” […]

Here’s how to see which accounts have started a workout plan, starting from the “Clients” tab of your Dashboard. Step-by-step instructions are below: Step-by-Step Guide: Step 1: Click on filters. Step 2: Select the workout plan from the drop-down list and search. Now you can see which accounts have started a workout plan!

Here’s how to filter clients by service / class they’ve attended, starting from the “Clients” tab of your Dashboard. Step-by-step instructions are below: Step-by-Step Guide: Step 1: Click on filters. Step 2: Select “Has Visited this Service” from the “Custom Status” drop-down list. Step 3: Select a service from the “Has Visited Service” drop-down list. […]

Here’s how to filter clients by a package they’ve purchased, starting from the “Clients” tab of your Dashboard. Step-by-step instructions are below: Step-by-Step Guide: Step 1: Click on filters. Step 2: For Custom Status, select “Owns this Package” from the drop-down list. Step 3: Select the package and search. Now you can filter clients by […]

Here’s How to Apply a Coupon to a Client’s Existing Subscription, starting from the “Clients” tab of your Dashboard. Step-by-step instructions are below: Step-by-Step Guide: Step 1: Hover over the gear icon next to the client and select “Payment Details” from the fly out menu. Step 2: Click on the edit icon under Coupon next […]

To set the location of a new client, start from the "Clients" tab of your Dashboard and follow the steps in this Exercise.com "how-to" guide.

To view your attendance within your gym management software, start from the "My Stuff" tab of your Dashboard and follow these step-by-step instructions.

To link an existing account to a dependent, start from the "Clients" tab of your Dashboard, and follow the instructions in this Exercise.com "how-to" guide.

To create a dependent, start from the "My Stuff" tab of your Dashboard and follow the steps listed in this Exercise.com "how-to" guide.

To manage your client's dependents, head to the "Clients" tab of your Dashboard and follow the steps listed in this Exercise.com "how-to" guide.

Book for someone else by starting in the "Booking" tab of your dashboard and following the steps in this Exercise.com "how-to" guide.

To bulk assign packages, start in the "Clients" tab of your dashboard, click on the client calendar, and follow the steps in this Exercise.com "how-to" guide.