Support Platform Customization
How do I add a custom welcome message for workout plan purchasers?

How do I add a custom welcome message for workout plan purchasers?

Posted by Support Team on September 10, 2020 — Updated on June 29, 2025

A custom welcome message allows you to communicate your most important message with customers immediately after purchase!

Here’s how to set up a custom welcome message for someone who buys a workout plan.

1. Click “Plans”.

Click 'Plans'.

2. Open plan menu.

Select a plan to edit and click the ellipsis on the plan to open the menu.

Open plan menu.

3. Click “Edit Plan”.

Click 'Edit Plan'.

4. Click “Sell”.

Click 'Sell'.

5. Tick the “Sell this plan” checkbox.

Tick the 'Sell this plan' checkbox.

6. Enter custom message.

Enter your custom message in “Welcome Message?” field

Enter custom message.

7. Save plan.

Save plan.

8. Publish changes.

Publish changes.

Now everyone who purchases this plan will receive your custom welcome message right away!

Support Team - Can’t find the answer you’re looking for? Don’t worry we’re here to help! Contact support via this link and we'll get your questions answered!
We make fitness businesses happy and successful. We are a next-generation software platform dedicated to making it easy for fitness professionals to manage their entire fitness business in one place.
Follow us:
Company
Start Here
Copyright © 2025 Exercise.com
Made with ❤️ at 15310 Amberly Dr, Suite 250, Tampa, FL 33647 & world-wide
Privacy Policy
Terms of Service
CCPA