Support Platform Customization
How to Customize Cancellation Reasons

How to Customize Cancellation Reasons

Posted by Support Team on November 2, 2021 — Updated on November 2, 2021

Here’s how to customize the reasons for cancellation, starting from the “Account” tab of your Dashboard. Step-by-step instructions are below:

Cancel Reasons

Step-by-Step Guide:

Step 1: Click on the “Customize Platform” tab on the left sidebar.

customize

Step 2: Click on the “Platform Settings” tab.

platform settings

Step 3: Scroll down to the “Reasons for Cancellation” section and click on “+New Reason”.

new reason

Step 4: Enter a reason for cancellation that your client can select from and click on the “Save” button at the bottom of the page.

enter reason

Now you can customize the reasons for cancellation!

Support Team - Can’t find the answer you’re looking for? Don’t worry we’re here to help! Contact support via this link and we'll get your questions answered!
We make fitness businesses happy and successful. We are a next-generation software platform dedicated to making it easy for fitness professionals to manage their entire fitness business in one place.
Follow us:
Company
Start Here
Copyright © 2025 Exercise.com
Made with ❤️ at 15310 Amberly Dr, Suite 250, Tampa, FL 33647 & world-wide
Privacy Policy
Terms of Service
CCPA