How to Customize Cancellation Reasons

Here’s how to customize the reasons for cancellation, starting from the “Account” tab of your Dashboard. Step-by-step instructions are below:

Cancel Reasons

Step-by-Step Guide:

Step 1: Click on the “Customize Platform” tab on the left sidebar.


Step 2: Click on the “Platform Settings” tab.

platform settings

Step 3: Scroll down to the “Reasons for Cancellation” section and click on “+New Reason”.

new reason

Step 4: Enter a reason for cancellation that your client can select from and click on the “Save” button at the bottom of the page.

enter reason

Now you can customize the reasons for cancellation!

Updated on November 2, 2021

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