How to Customize Your Platform Emails | Exercise.com Knowledge Base

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To customize your platform emails within your fitness business management software platform, follow the instructions below.

This guide will walk you through the process of customizing your platform emails.

1. View Templates

The Email Templates page shows a searchable list of all email templates available to edit.

For this example, we will edit the “Client Welcome” email template that is sent to new clients.

2. Select Template

Click on the email template you’d like to edit to open up the editing view.

3. Edit Subject Line

Customize the subject line as needed for each template in the system. The double braces around the word “domain” means that our system will plug in a variable when sending this email.

4. See Available Variables

Scroll to the bottom of the edit view to see the list of variables available for each template that you’re working on.

Each template will have different custom variables to choose from.

In addition, every template includes a set of system-provided variables such as {{host}} (your platform’s website link) and {{brand}} (your platform’s brand name).

5. Domain Variable

For the “Client Welcome” template, the “domain” variable that is showing in the subject line will be filled in with your platform brand name.

6. Text Editor

You can customize any of the content in your emails in the text editor. Your changes will update immediately in the email preview on the right.

7. Improve with AI

Click the “Improve with AI” button above the text editor to use AI to rewrite or enhance your email content. A prompt will appear asking how you’d like to improve the template — for example, “Make it more engaging” or “Add a stronger call-to-action.”

The AI will stream the updated content directly into the editor in real time.

After generation completes, two controls appear at the bottom of the editor: a Regenerate button to run the AI again, and an Undo button to restore your original content if you’re not happy with the result.

8. Caution Editing Variables

Warning: It’s very important to pay close attention to any changes you make to variables.

Variables that don’t have the correct format can break the email template. In this example, we left out a brace at the end of our “trainer” variable.

9. Broken “if” Statements

An incomplete “if” statement will likely break the template as well.

The edit view should display an error message as soon as you create an issue that will break your template.

We’ll share common error messages and their causes in the FAQs at the bottom of this page.

10. Edit HTML

Advanced users can click the “Edit HTML Content Directly” checkbox to make advanced changes to the HTML code.

11. Preview Email

The preview panel shows an approximation of how your email will look. Custom variables are displayed using their name in all caps as a placeholder. For example, a variable named “plan” will appear as “PLAN” in the preview.

Note that this preview does not show exactly how the email will appear when sent, as variables may or may not be present depending on the context in which the email is triggered.

12. Preview with Custom Variable Values

In the “Preview with Custom Variable Values” section below the editor, check the checkbox for a given variable to inject a placeholder value into the preview, or uncheck it to remove it.

This is especially useful if your template contains “if” statements that show or hide content based on whether a variable is present.

13. Save Template

Once you are done with your edits, click “Save Template” to save your changes.

14. History of Changes

Once you have saved changes to your template, you can click the “History” button to open the Email Template History dialog and see what changes have been made to this template over time.

15. Restore a Previous Version

Select any version from the list on the left to preview it on the right.

Once you’ve found the version you want to restore, click “Use This Version” to load that version back into the editor.

You’ll still need to click “Save Template” to make the change permanent.

16. Delete to Revert

If you want to start over and get back to the original template, you can click the “Delete” button.

You will lose all of the edit history if you choose to delete your template.

This guide covered the basics of customizing your email templates.

Check the FAQs below to see common error messages and how to fix them:

FAQs:

How do I set up variables?

For more information on editing content and adding logic, visit the Liquid documentation for details: https://shopify.dev/docs/api/liquid

Common Editor Errors and How to Fix Them:

Error Message:

Liquid syntax error: Variable '{{fname}' was not properly terminated with regexp: /\}\}/

Solution: Make sure your variable starts and ends with double braces as in {{fname}}.

Error Message:

Liquid syntax error: 'if' tag was never closed

Solution: Make sure any if statements have the correct format that begins and ends with a single brace as in {% if plan %}.

Error Message:

Liquid syntax error: Unexpected outer 'else' tag

Solution: Make sure your “else” statement is between a properly formatted “if” and “endif” as in: {% if plan %} followed by {% else %} and concluded with {% endif %}.

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To customize your platform emails within your fitness business management software platform, follow the instructions below. This guide will walk you through the process of customizing your platform emails. 1. View Templates The Email Templates page shows a searchable list of all email templates available to edit. For this example, we will edit the “Client […]

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To customize your platform emails within your fitness business management software platform, follow the instructions below.

This guide will walk you through the process of customizing your platform emails.

1. View Templates

The Email Templates page shows a searchable list of all email templates available to edit.

For this example, we will edit the “Client Welcome” email template that is sent to new clients.

2. Select Template

Click on the email template you’d like to edit to open up the editing view.

3. Edit Subject Line

Customize the subject line as needed for each template in the system. The double braces around the word “domain” means that our system will plug in a variable when sending this email.

4. See Available Variables

Scroll to the bottom of the edit view to see the list of variables available for each template that you’re working on.

Each template will have different custom variables to choose from.

In addition, every template includes a set of system-provided variables such as {{host}} (your platform’s website link) and {{brand}} (your platform’s brand name).

5. Domain Variable

For the “Client Welcome” template, the “domain” variable that is showing in the subject line will be filled in with your platform brand name.

6. Text Editor

You can customize any of the content in your emails in the text editor. Your changes will update immediately in the email preview on the right.

7. Improve with AI

The AI will stream the updated content directly into the editor in real time.

8. Caution Editing Variables

Warning: It’s very important to pay close attention to any changes you make to variables.

Variables that don’t have the correct format can break the email template. In this example, we left out a brace at the end of our “trainer” variable.

9. Broken “if” Statements

An incomplete “if” statement will likely break the template as well.

The edit view should display an error message as soon as you create an issue that will break your template.

We’ll share common error messages and their causes in the FAQs at the bottom of this page.

10. Edit HTML

Advanced users can click the “Edit HTML Content Directly” checkbox to make advanced changes to the HTML code.

11. Preview Email

Note that this preview does not show exactly how the email will appear when sent, as variables may or may not be present depending on the context in which the email is triggered.

12. Preview with Custom Variable Values

In the “Preview with Custom Variable Values” section below the editor, check the checkbox for a given variable to inject a placeholder value into the preview, or uncheck it to remove it.

This is especially useful if your template contains “if” statements that show or hide content based on whether a variable is present.

13. Save Template

Once you are done with your edits, click “Save Template” to save your changes.

14. History of Changes

Once you have saved changes to your template, you can click the “History” button to open the Email Template History dialog and see what changes have been made to this template over time.

15. Restore a Previous Version

Select any version from the list on the left to preview it on the right.

Once you’ve found the version you want to restore, click “Use This Version” to load that version back into the editor.

You’ll still need to click “Save Template” to make the change permanent.

16. Delete to Revert

If you want to start over and get back to the original template, you can click the “Delete” button.

You will lose all of the edit history if you choose to delete your template.

This guide covered the basics of customizing your email templates.

Check the FAQs below to see common error messages and how to fix them:

FAQs:

How do I set up variables?

For more information on editing content and adding logic, visit the Liquid documentation for details: https://shopify.dev/docs/api/liquid

Common Editor Errors and How to Fix Them:

Error Message:

Liquid syntax error: Variable '{{fname}' was not properly terminated with regexp: /\}\}/

Solution: Make sure your variable starts and ends with double braces as in {{fname}}.

Error Message:

Liquid syntax error: 'if' tag was never closed

Solution: Make sure any if statements have the correct format that begins and ends with a single brace as in {% if plan %}.

Error Message:

Liquid syntax error: Unexpected outer 'else' tag

Solution: Make sure your “else” statement is between a properly formatted “if” and “endif” as in: {% if plan %} followed by {% else %} and concluded with {% endif %}.

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