Disable Account Cancellation | Exercise.com Knowledge Base

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1. Navigate to Account.

Click Account to open your business account settings.

2. Open Customize Platform.

Click Customize Platform to manage platform behavior and user permissions.

3. Disable Billing Change Actions.

Select Delete Account and Cancel Subscription to prevent users from deleting their accounts or canceling subscriptions on their own.

4. Save Configuration Changes.

Click Save to apply your changes and disable account and subscription cancellation.

You’ve successfully disabled account cancellation in the Exercise.com platform. This ensures subscriptions and accounts remain active unless changes are managed directly by your staff.

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1. Navigate to Account.

Click Account to open your business account settings.

2. Open Customize Platform.

Click Customize Platform to manage platform behavior and user permissions.

3. Disable Billing Change Actions.

Select Delete Account and Cancel Subscription to prevent users from deleting their accounts or canceling subscriptions on their own.

4. Save Configuration Changes.

Click Save to apply your changes and disable account and subscription cancellation.

You’ve successfully disabled account cancellation in the Exercise.com platform. This ensures subscriptions and accounts remain active unless changes are managed directly by your staff.

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