SupportPlatform CustomizationDisable Requiring a Credit Card for Free Trials

Disable Requiring a Credit Card for Free Trials

Support Team

Posted by Support Team on March 30, 2022 — Updated on June 22, 2025

Here’s how to disable requiring a credit card for free trials.

Link

1. Click “Account”.

Click 'Account'.

2. Click “Customize Platform”.

Click 'Customize Platform'.

3. Allow users to sign up for a free trial without entering any payment information

Under Billing, check the “Allow users to sign up for a free trial without entering any payment information” box.

Allow users to sign up for a free trial without entering any payment information

4. Save changes.

Save changes.

Now you can disable requiring a credit card for free trials!


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