Guest Passes | Exercise.com Knowledge Base

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Within the Exercise.com for Business platform, you can allow members to bring a guest to a session by enabling guest passes on a package. Once enabled, members can add a guest directly during the booking flow and you can track used and remaining guest passes from the client’s package details.

1. Open the Packages page.

Navigate to the Packages section of your platform.

2. Edit a package.

Find the package you want to update and click to edit it.

3. Enable “Allow Guests.”

Inside the visit and service configuration for the package, toggle on Allow Guests. This setting is configured per service grouping, so if your package has multiple service groupings, enable it on each one where you want to allow guests.

4. Enter the number of guest passes.

After enabling the toggle, a Max Guests field will appear.

Enter the maximum number of guests a member is allowed to bring over the life of the package (or per billing period for subscription packages).

Guests count as an attendee and take up a spot in the session.

5. Save the package.

Click Save to apply your changes. The guest pass limit is now active for any member on this package.

6. Member books a session.

When a member with guest passes remaining books a session through the booking page, they click Book to start the booking flow and then select Continue to proceed.

7. Member adds a guest.

If the member has guest passes remaining and the session has an open spot, the booking flow will include a Bring a Guest step.

The member clicks Add a Guest and enters the guest’s first name, last name, email address, and phone number. If they do not want to bring a guest, they can click Skip and Continue to bypass the step.

Note: Each booking supports one guest at a time for that session.

8. Click “Book Session.”

After entering the guest’s details, the member clicks Book Session to complete the booking.

The guest is registered as an attendee linked to the member’s visit.

9. View guest pass usage on the client’s package.

To see how many guest passes a client has used and how many remain, navigate to the client’s profile and open their package details.

The services tab shows the guest pass allowance alongside used and remaining counts.

FAQs

How does the guest pass limit work with subscription packages?

For subscription packages, each billing cycle issues a fresh package instance to the member. This means guest pass usage resets with each new billing period.

If a member bills weekly, their guest passes reset weekly. If they bill monthly, the passes reset monthly.

One-time payment packages do not reset: the member’s guest pass allowance applies across the entire life of the package.

Do guests count against the member’s visit total?

This depends on the “Include Guests in Visit Count” setting on the package.

When disabled (the default), guest passes are a separate pool.

For example, a member with 10 visits and 2 guest passes can book 10 sessions for themselves plus bring a guest twice.

When enabled, guests share the member’s visit pool: a member with 10 visits total can use some of those visits for guests.

Can a member bring a guest if the session is almost full?

The guest pass option only appears during booking when the session has more than one spot remaining, since the guest also takes up a spot.

If only one spot is left, the member can still book for themselves but will not be prompted to add a guest.

Can I set different guest pass limits for different services on the same package?

Yes. Guest pass limits are configured per service grouping.

If your package includes multiple service groupings (for example, one for group classes and one for personal training), you can set a different max guest count for each grouping, or enable it on only some groupings.

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1. Open the Packages page.

Navigate to the Packages section of your platform.

2. Edit a package.

Find the package you want to update and click to edit it.

3. Enable “Allow Guests.”

4. Enter the number of guest passes.

After enabling the toggle, a Max Guests field will appear.

Enter the maximum number of guests a member is allowed to bring over the life of the package (or per billing period for subscription packages).

Guests count as an attendee and take up a spot in the session.

5. Save the package.

Click Save to apply your changes. The guest pass limit is now active for any member on this package.

6. Member books a session.

When a member with guest passes remaining books a session through the booking page, they click Book to start the booking flow and then select Continue to proceed.

7. Member adds a guest.

If the member has guest passes remaining and the session has an open spot, the booking flow will include a Bring a Guest step.

Note: Each booking supports one guest at a time for that session.

8. Click “Book Session.”

After entering the guest’s details, the member clicks Book Session to complete the booking.

The guest is registered as an attendee linked to the member’s visit.

9. View guest pass usage on the client’s package.

To see how many guest passes a client has used and how many remain, navigate to the client’s profile and open their package details.

The services tab shows the guest pass allowance alongside used and remaining counts.

FAQs

How does the guest pass limit work with subscription packages?

For subscription packages, each billing cycle issues a fresh package instance to the member. This means guest pass usage resets with each new billing period.

If a member bills weekly, their guest passes reset weekly. If they bill monthly, the passes reset monthly.

One-time payment packages do not reset: the member’s guest pass allowance applies across the entire life of the package.

Do guests count against the member’s visit total?

This depends on the “Include Guests in Visit Count” setting on the package.

When disabled (the default), guest passes are a separate pool.

For example, a member with 10 visits and 2 guest passes can book 10 sessions for themselves plus bring a guest twice.

When enabled, guests share the member’s visit pool: a member with 10 visits total can use some of those visits for guests.

Can a member bring a guest if the session is almost full?

The guest pass option only appears during booking when the session has more than one spot remaining, since the guest also takes up a spot.

If only one spot is left, the member can still book for themselves but will not be prompted to add a guest.

Can I set different guest pass limits for different services on the same package?

Yes. Guest pass limits are configured per service grouping.

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