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How Guest Visits Can Be Counted Against the Client’s Package

How Guest Visits Can Be Counted Against the Client’s Package

Posted by Support Team on July 27, 2025 — Updated on July 29, 2025

This guide demonstrates how guest visits are deducted from a client’s package when the “Include Guests in Visit Count” setting is enabled.

1. Access Packages

Under the Account section, click “Packages” to access and manage the client’s packages.

Click 'Packages' tab in the left sidebar.

2. Create or Edit Package

To access the new setting for counting guest visits, start by creating a new package or editing an existing one.

Click 'New Package.'

3. Enable Include Guests in Visit Count

From the Edit Package screen, scroll down and check the “Include Guests in Visit Count” option to include guest visits in the total count.

Select 'Include Guests in Visit Count' to enable the setting.

4. Booking as Client

Log in as a client, then click on the “Booking” tab to book a session.

Click the 'Booking' tab in the client's account.

5. Book Session

Once redirected to the Booking page, select a session to book.

Select a session and click “Book” to proceed with the reservation.

6. Proceed with Booking

To proceed with the booking, click “Continue” to add a guest and finalize the reservation.

In the popup modal, click “Continue” to proceed.

7. Add a Guest

Choose the “Add a Guest” option, fill in the required details in the fields provided, and click “Book Session” to complete the booking.

Select “Add a Guest” and proceed to book the session.

8. Trainer Account

Logged in as a trainer, go to the client’s profile and select the “Packages” tab. View the package used for booking the session.

Log back into the trainer's account and click “Packages” tab.

9. Review Package Deduction

Notice that two visits were deducted, one for the client and one for the guest.

Review the package visit deduction.

10. Visits

Go to the “Visits” tab to check and confirm that guest visits are being counted.

Click 'Visits' tab.

11. Visit Count

Notice that two visits were deducted from the total number of visits available in the package, one for the client and one for the guest. For example, the package used in this case originally had 3 visits; now, only 1 visit remains because the guest visit was included in the count.

Review the visit count.

This guide covered How Guest Visits Can Be Counted Against the Client’s Package.

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