How to Keep Subscriptions Active After Failed Payments

Learn how to check the status of failed payment retries in the client Events log.

1. Account

Navigate to the Account section.

2. Customize Platform

Access the Customize Platform tab from the expanded menu.

3. Subscription Invoice Retry Behavior

Under the Billing section, set the Subscription Invoice Retry Behavior to “Cancel subscription if all retries fail”.

4. Payment Retries

Payment retries can be found on the client’s payment details section under the Charges tab. If payment retries fail, the subscription will be canceled.

5. Events Log

There will also be an entry in the client Events log. The event will display as “Canceled subscription with no payment attempts remaining” for the item.

6. Subscription Invoice Retry Behavior

Back on the Customize Platform tab, set the Subscription Invoice Retry Behavior to “Leave subscription as past-due”. If payment retries fail, the subscription will not be canceled and will be left as past-due.

7. Event Logs

There will be an entry in the client Events log. The event will display as “No subscription payment attempts remaining, leaving subscription as past-due” for the package.

This guide covered the steps to check the status of failed payment retries in the client Events log.