For gym owners and fitness business operators, maintaining healthy cash flow is essential to long-term success. While most fitness businesses focus heavily on member acquisition and retention, chargebacks are another area that deserves close attention. Chargebacks can quietly drain revenue, increase processing costs, and create unnecessary operational headaches if they are not managed properly. The […]

With the Exercise.com Payments platform, you can securely process transactions and protect customer data. Card readers are a critical part of safe payment handling, so it’s important to keep them secure and check them regularly for signs of tampering. This guide explains how to: 1. Storing and Handling Your Reader 2. Regular Inspections You should […]

This guide walks you through the steps to charge a client using the Tap to Pay payment method in the mobile app. As a trainer, you can easily select a client, choose an item to charge, and complete the transaction securely using Tap-to-Pay. Follow the steps below to process payments quickly and efficiently. 1. Trainer […]

This guide will walk you through reviewing disputes in Stripe Express Dashboard. 1. Account Navigate to the “Account” section. 2. Connected Apps Access the “Connected Apps” tab from the expanded menu. 3. Go to Stripe Find Stripe in the list and click on the “View Stripe Dashboard” link to log in to your Stripe account. […]

When a customer’s subscription payment fails, Stripe’s Smart Retry system automatically attempts to collect the payment again using machine learning. This improves the chances of recovering failed payments without requiring manual follow-up. Current Configuration Example Exercise.com platforms use Stripe’s Smart Retry functionality to manage failed subscription payments. Here is how it works: Understanding Smart Retry […]

Learn how to check the status of failed payment retries in the client Events log. 1. Account Navigate to the Account section. 2. Customize Platform Access the Customize Platform tab from the expanded menu. 3. Subscription Invoice Retry Behavior Under the Billing section, set the Subscription Invoice Retry Behavior to “Cancel subscription if all retries […]

With Exercise.com’s Gym Management Software, you have the ability to process payments from credit cards, debit cards, bank accounts, and more. Your payout schedule will determine how often your payouts are initiated. Click here to see how to manage your payout schedule. Payout Speed Your payout speed will determine how long it takes for payments […]

With Exercise.com Payments, you can process secure, in-person transactions using a connected card reader. This guide walks you through how to collect a payment using a card reader from your current checkout flow. 1. Click “Accounts,” then Select the Client. Navigate to the client’s account tab to begin the checkout process. 2. Open the “Packages” […]

With the account balance tools in the Exercise.com Payments platform, you can quickly adjust a balance for any client or staff member directly from your Dashboard. This helps you keep payment records accurate and up to date across your business. You can adjust both credit balances and debit balances to reflect money owed or money […]

With the Exercise.com Payments platform, you can easily create and send invoices to clients and staff members. This guide walks you through how to create an invoice from your Dashboard and choose whether to charge automatically or request payment. You can send invoices for one-time items, services, subscriptions, or anything you need to bill for. […]

Learn how to route payments across multiple locations by following the steps in this Exercise.com how-to guide.

Here is a list of Stripe decline codes, descriptions, and the next steps to take to resolve them.

In this guide, we’ll show you how to issue a refund using Exercise.com’s fitness business management software. 1. Click the arrow to expand the ‘Account’ menu. Click the arrow menu next to the Account tab to reveal additional tabs. 2. Click “Reports”. Click “Reports” in the Account menu to access reporting options. 3. Click the […]

With Exercise.com Payments, you can securely store client cards on file to streamline billing, memberships, and packages. This guide shows how to add a credit card to a client’s account. 1. Navigate to the Accounts Section. Click “Accounts” to open client account management and update payment info. 2. Select the Client. Choose the specific client […]