How to Prevent Clients from Rescheduling within the Late Cancellation Window

This guide will walk you through the process of preventing clients from rescheduling within the late cancellation window.

1. Click the three-dot menu

Click the three-dot menu next to the Account tab to reveal the additional tabs.

2. Customize Platform

Click the “Customize Platform” tab.

3. Scheduling Settings

Click the “Scheduling Settings” tab.

4. General Settings

Navigate to the “General Settings” section, then find the checkbox labeled “Do not allow rescheduling within the late cancellation policy window.”

5. Enable Setting

Enable the checkbox labeled “Do not allow rescheduling within the late cancellation policy window.” When enabled, clients cannot reschedule appointments when they are within the late cancellation window. They can only cancel the appointment.

6. Save Settings

Scroll down and click the “Save” button to save the changes made.

This guide covered how to prevent clients from rescheduling appointments during the Late Cancellation Window.