This guide outlines how to hide completed assessments from clients within the Exercise.com platform. By updating individual assessment settings, you can customize the client experience and manage visibility of completed responses. 1. Click “Account” Access your account settings. 2. Click “Assessments” Navigate to the assessments section to manage your assessments. 3. Click here Navigate to […]

This guide will show you how to prevent clients from rescheduling workouts on their calendar. 1. Click to expand the Account menu Click the arrow menu next to the Account tab to reveal the additional tabs 2. Click “Customize Platform” Click the “Customize Platform” tab. 3. Click “Client Settings” Click the “Client Settings” tab. 4. […]

When a customer’s subscription payment fails, Stripe’s Smart Retry system automatically attempts to collect the payment again using machine learning. This improves the chances of recovering failed payments without requiring manual follow-up. Current Configuration Example Exercise.com platforms use Stripe’s Smart Retry functionality to manage failed subscription payments. Here is how it works: Understanding Smart Retry […]

This guide will walk you through the process of preventing clients from rescheduling within the late cancellation window. 1. Click the three-dot menu Click the three-dot menu next to the Account tab to reveal the additional tabs. 2. Click “Customize Platform” Click the “Customize Platform” tab. 3. Click “Scheduling Settings” Click the “Scheduling Settings” tab. 4. […]

To apply subscription commissions to first payment only or all renewals within your fitness business management software platform, follow the step-by-step instructions below. This guide will walk you through the steps to apply commissions to the first payment only or all renewals. 1. Account Navigate to the “Account” section. 2. Trainers Access the “Trainers” tab […]

To print a report within your fitness business management software platform, follow the step-by-step instructions below. This guide will walk you through on how to print a report. 1. Account Navigate to the “Account” section 2. Reports Access the “Reports” tab from the expanded menu. 3. Select a Report Section Select a Report Section. 4. […]

Before you can unlock Verkada doors through the platform, make sure the integration is properly configured. This includes enabling the Verkada feature, connecting the app, setting up access packages, and configuring the associated doors. Once everything is set up, you’ll be able to unlock doors based on your assigned access levels and schedule. To unlock […]

To connect to Verkada within your fitness business management software platform, follow the instructions below. 1. Click “Connected Apps”. In the Account tab, select Connected Apps to connect Verkada. 2. Click “connect Verkada”. Click “connect Verkada” to link Verkada to the platform. 3. Enter your API key and Organization ID. Enter your API key and […]

To to Show Scheduled Classes without Allowing Bookings within your fitness business management software platform, follow the instructions below. This guide will show you how to keep classes visible on the schedule without allowing bookings. 1. Account Navigate to the Account section. 2. Customize Platform Access Customize Platform tab from the expanded menu. 3. Scheduling Settings […]

This guide will walk you through updating the Terms of Service and Privacy Policy. 1. Edit Navigation Click the “Edit Navigation” button. 2. Terms of Service Click on the “Terms of Service” tab. 3. Edit Terms of Service You can edit existing Terms of Service with a Rich text editor or with raw HTML. A […]

Introducing the new feature where you can hide groups from their members. 1. Click the menu icon. Navigate to the menu icon. 2. Click “Groups” tab. Navigate to the Groups tab to manage your group settings. 3. Search or select a specific group. Search or select the specific group you want to modify. 4. Click […]

This guide will walk you through the steps to access and view service commissions in the application. 1. Account Navigate to the “Account” section. 2. Reports Access the “Reports” tab. 3. Service Commissions Select “Service Commissions” for commission details. 4. Select Filters You can easily select filters based on three key criteria: date, staff member, […]

This guide will walk you through the process of hiding assessment answers from leaderboards. 1. View Leaderboards View the Leaderboards. 2. Select a Leaderboard Select your leaderboard. 3. Select a Client Select a client from the list. 4. View Assessment Answer This is how it looks when the ‘Hide Leaderboard Assessment Results’ feature is enabled, […]

Within our Workout Software, you have the ability to offer Klarna and Afterpay in the checkout process. Please contact support to enable Klarna and Afterpay on your platform. This guide provides instructions on how to use Klarna and Afterpay. To enable Klarna and Afterpay, contact support. 1. Client Checkout On the client’s account, proceed with […]

With Asset Management on Exercise.com’s fitness business management software, you’ll be able to set up a customizable schedule that makes it easy to manage client sessions and reservations of things like rooms, equipment, or rental space while protecting your staff from double bookings. Table of Contents Asset Management Overview Video   Our goal is to make […]

Within our Custom-branded fitness apps, you have the ability to assign banner-style announcements that will show on key pages in your apps. This guide walks you through creating an App Banner Alert to show as a banner image on the Dashboard and Plans pages in your apps. Follow these instructions to set up a banner […]

Within our Custom-branded fitness apps, you have the ability to schedule and send announcements directly to everyone who’s using your apps. This guide walks you through sending an App Alert via messages, including scheduling and setting an expiration date. These App Alerts will show as a full-screen announcement in your apps. 1. Click the “Messages” […]

Within our Custom-branded fitness apps, you have the ability to schedule and send announcements directly to everyone who’s using your apps. This guide walks you through creating an App Alert to show as a full-screen announcement in your apps. 1. Click “Automations” Sign in with the admin account on your platform, and click the “Automations” […]

To create a new leaderboard using a measurement from a corresponding assessment within your fitness business management software platform, follow the step-by-step instructions below. This guide will walk you through the process of setting up a leaderboard using a measurement. 1. Click “New Leaderboard” On your admin leaderboard page, click on the “New Leaderboard” button. […]

This guide will walk you through on how do staff members clock in and out for time tracking. 1. Click the clock icon From the dashboard, click the clock icon to open a modal. 2. Selecta Task Select the task you are clocking in for. 3. Add notes Add any notes. 4. Click “Clock In” […]