How do I issue a refund?

You can issue refunds as needed without having to leave the platform! Here’s how to issue a refund, starting from the “Account” tab of your Dashboard. Step-by-step instructions are below.

 

Step-by-Step Guide:

Step 1: Click on the “Account” tab of your Dashboard.

 

Step 2: Click on the “Business Dashboard”in the left side menu.

 

Step 3: Click “Charges” to view all charges for your platform.

 

Step 4: Click the “Refund” link under the“Payment Status” column next to the payment you want to refund.

Step 5: Enter the amount to refund in the box.

You can refund the full amount, or part of the payment.

 

Step 6: Click “Refund” again to finalize the amount entered and confirm.

The payment will be posted to the customer’s bank account within 5-10 business days.

 

 

Now you can easily refund payments for clients when necessary.