How to Set Up Member vs Non-Member Pricing on Packages

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With Daxko Exercise, you can add alternate prices on a package and limit who can use each price. Use this to offer a member rate, a guest rate, or a discounted rate for people who already hold another package. Pricing eligibility is calculated when a customer goes to complete a purchase, and each customer will only see and be able to buy the prices they qualify for.

Member vs non-member pricing applies to packages only. It does not apply to workout plans, groups, or products. Packages with no alternate prices will just show the configured price to customers at checkout.

1. Open the package you want to set up pricing options for.

Click the package you want to edit, or click New Package to create one.

2. Set the default package price.

On the package page, scroll to Payment Settings. Set the default price like usual:

For a One-Time Payment package, use One Time Price.
For an Auto-Renewing Subscription package, use Auto-Renewing Payment Plan(s).

This default price is the base rate. Alternate prices you add in the next steps sit on top of it and only apply to people who meet the rules you set.

3. Click “Add Alternate Price”

In Payment Settings, click Add Alternate Price to open the Alternate Pricing section. You can click again to add another price row.

Note: This is different from Add Additional Location-Specific Pricing. Location-specific pricing only changes the price by location. Alternate pricing can also require a lifecycle stage, an active package, or both.

4. Fill in the alternate price row.

Each row is one pricing option. Complete the fields you need:

Label: a short name that clients will be able to see when going to purchase, such as Member Rate or Guest Rate.
Price (one-time packages) or Payment Plan (subscription-based packages): the amount or plan for this option.
- NOTE: Alternate prices cannot be $0.00.
Location (optional): limit this price to accounts assigned to the selected location.
Lifecycle stage (optional): choose one or more stages. Only accounts in those stages can buy at this price.
Require an active package (optional): check this, then select one or more packages. The account must currently hold at least one of those packages to buy at this price.
Show this price to accounts that don’t qualify: when checked, ineligible clients will be able to see the price, but they cannot select it. When unchecked (the default), the price is hidden from people who do not qualify.

Lifecycle stage, active package, and location are optional on their own, but at least one selection is required. If you set more than one, the account must match all of them in order to qualify for the alternate price.

For example, a Member Rate with both a Member lifecycle stage and a Gold Membership package only applies to accounts that qualify for both criteria.

5. Save your changes.

Click Save in Payment Settings to apply your changes.

6. Confirm what clients see at purchase.

Clients buy packages from Packages For Sale. On the package, they choose a payment option. Only prices they qualify for can be selected.

If they do not qualify because of lifecycle stage:

If you chose to show the price to accounts that don’t qualify, they see the label and price with a message that the price is not available for their account. They are asked to Contact a staff member to learn more. There is no button to unlock the rate. Staff must move the account to a qualifying lifecycle stage first.

If they need an active package:

They see that an active qualifying package is required. Clicking Purchase Package takes them to buy the required package. After checkout, they return to the original package with the unlocked price selected so they can finish that purchase.

FAQs

Do I have to set alternate prices on every package?

No. If you do not add any alternate prices, the package uses its default One Time Price or payment plans, just like before.

Can clients pick the member rate themselves?

No. Eligibility is checked when they browse and check out. They cannot self-select a restricted rate they do not qualify for.

What is the difference between location-specific pricing and alternate pricing?

Add Additional Location-Specific Pricing only sets a different price by location. Add Alternate Price lets you add a labeled price and optionally require a location, lifecycle stage, active package, or a combination of those rules.

Can I use this on plans, groups, or retail products?

No. Member vs non-member pricing is only available on packages.

Can an alternate price be $0.00?

No. Alternate prices must be greater than $0.00.

Where do clients buy these packages?

From Packages For Sale page that lists all of your packages available for sale, or from a direct package checkout link you share.

Should the default price be the member rate or the guest rate?

Use the default One Time Price or payment plan as the open rate: the price anyone can buy, including guests.

Put member, returning-client, or other restricted rates in Alternate Pricing with eligibility rules.

If the default is cheaper than the restricted rates, anyone can buy the cheaper price because the default has no eligibility rules.

Do I have to fill in location, lifecycle stage, and an active package?

No. Each of those fields is optional on its own.

You do need at least one eligibility rule on every alternate price: a location, a lifecycle stage, or a required active package.

What’s the difference between hiding a price and showing it to people who don’t qualify?

Unchecked (the default – hides the price): people who don’t qualify never see that price.

Checked: they can see the label and price, but they cannot select it. They get a message that the price isn’t available, plus guidance to either Contact a staff member to learn more (for lifecycle stage eligibility) or Purchase Package (required active package eligibility).

Does the package need to be marked Public?

Check Public? if you want the package to appear in the client Packages For Sale list. Direct checkout links still work if the package is not public. Alternate pricing rules apply in both places.

What does a guest without an account see?

Someone who isn’t logged in has no lifecycle stage and no active package. They only see (and can buy) the default price, plus any alternate prices you’ve chosen to show to accounts that don’t qualify.

They will not get a lifecycle-restricted or package-restricted rate until they have an account that meets those rules.

If a client qualifies for a cheaper rate, can they still pay the higher price?

Yes. Eligibility only blocks prices they don’t qualify for. If they qualify for a member rate, they can still choose a higher price if they want to.

Does this apply when staff assign or charge a package?

No. These rules apply to client self-serve purchase (Packages For Sale, a checkout link, and booking when a package is required).

Staff can still assign a package and set the charge as they do today. Train your front desk on which rate to use. The system will not pick the member vs guest rate for staff members processing payments.

Is this set on the service, or only on the package?

Only on the package, in Payment Settings. The services on the package are still just what the package includes. There is no member vs non-member toggle on the service itself.

If I change someone’s lifecycle stage or give them a package, when does the new price show?

As soon as they refresh checkout. Assigning a qualifying package as staff counts as an active package. Moving them to a qualifying lifecycle stage unlocks that rate the next time they open the checkout for that package.

Can I use this for different member vs guest service-balance rates?

No. Alternate pricing only controls the purchase price of the package. It does not change how service balance accumulates per visit.

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1. Open the package you want to set up pricing options for.

Click the package you want to edit, or click New Package to create one.

2. Set the default package price.

On the package page, scroll to Payment Settings. Set the default price like usual:

For a One-Time Payment package, use One Time Price.
For an Auto-Renewing Subscription package, use Auto-Renewing Payment Plan(s).

This default price is the base rate. Alternate prices you add in the next steps sit on top of it and only apply to people who meet the rules you set.

3. Click “Add Alternate Price”

In Payment Settings, click Add Alternate Price to open the Alternate Pricing section. You can click again to add another price row.

Note: This is different from Add Additional Location-Specific Pricing. Location-specific pricing only changes the price by location. Alternate pricing can also require a lifecycle stage, an active package, or both.

4. Fill in the alternate price row.

Each row is one pricing option. Complete the fields you need:

Label: a short name that clients will be able to see when going to purchase, such as Member Rate or Guest Rate.
Price (one-time packages) or Payment Plan (subscription-based packages): the amount or plan for this option.
- NOTE: Alternate prices cannot be $0.00.
Location (optional): limit this price to accounts assigned to the selected location.
Lifecycle stage (optional): choose one or more stages. Only accounts in those stages can buy at this price.
Require an active package (optional): check this, then select one or more packages. The account must currently hold at least one of those packages to buy at this price.
Show this price to accounts that don’t qualify: when checked, ineligible clients will be able to see the price, but they cannot select it. When unchecked (the default), the price is hidden from people who do not qualify.

For example, a Member Rate with both a Member lifecycle stage and a Gold Membership package only applies to accounts that qualify for both criteria.

5. Save your changes.

Click Save in Payment Settings to apply your changes.

6. Confirm what clients see at purchase.

Clients buy packages from Packages For Sale. On the package, they choose a payment option. Only prices they qualify for can be selected.

If they do not qualify because of lifecycle stage:

If they need an active package:

FAQs

Do I have to set alternate prices on every package?

No. If you do not add any alternate prices, the package uses its default One Time Price or payment plans, just like before.

Can clients pick the member rate themselves?

No. Eligibility is checked when they browse and check out. They cannot self-select a restricted rate they do not qualify for.

What is the difference between location-specific pricing and alternate pricing?

Can I use this on plans, groups, or retail products?

No. Member vs non-member pricing is only available on packages.

Can an alternate price be $0.00?

No. Alternate prices must be greater than $0.00.

Where do clients buy these packages?

From Packages For Sale page that lists all of your packages available for sale, or from a direct package checkout link you share.

Should the default price be the member rate or the guest rate?

Use the default One Time Price or payment plan as the open rate: the price anyone can buy, including guests.

Put member, returning-client, or other restricted rates in Alternate Pricing with eligibility rules.

If the default is cheaper than the restricted rates, anyone can buy the cheaper price because the default has no eligibility rules.

Do I have to fill in location, lifecycle stage, and an active package?

No. Each of those fields is optional on its own.

You do need at least one eligibility rule on every alternate price: a location, a lifecycle stage, or a required active package.

What’s the difference between hiding a price and showing it to people who don’t qualify?

Unchecked (the default – hides the price): people who don’t qualify never see that price.

Does the package need to be marked Public?

What does a guest without an account see?

They will not get a lifecycle-restricted or package-restricted rate until they have an account that meets those rules.

If a client qualifies for a cheaper rate, can they still pay the higher price?

Yes. Eligibility only blocks prices they don’t qualify for. If they qualify for a member rate, they can still choose a higher price if they want to.

Does this apply when staff assign or charge a package?

No. These rules apply to client self-serve purchase (Packages For Sale, a checkout link, and booking when a package is required).

Is this set on the service, or only on the package?

Only on the package, in Payment Settings. The services on the package are still just what the package includes. There is no member vs non-member toggle on the service itself.

If I change someone’s lifecycle stage or give them a package, when does the new price show?

Can I use this for different member vs guest service-balance rates?

No. Alternate pricing only controls the purchase price of the package. It does not change how service balance accumulates per visit.

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