Support Packages
Reset Billing Cycle or Recharge a Package Using Service Balance

Reset Billing Cycle or Recharge a Package Using Service Balance

Posted by Support Team on October 24, 2022 — Updated on May 24, 2025

When using a Service Balance, you can choose to automatically charge your client again as soon as they use all the visits in their current package. Here’s how to make sure your clients are billed again once their visits are used.

1. Click “Schedule”.

Click “Schedule”.

Click 'Schedule'.

2. Click “Packages”.

Click “Packages”.

Click 'Packages'.

3. Create or edit a package.

Create or edit a package.

Create or edit a package.

4. One Time Price Package.

For one time price packages, an auto recharge option will be made available.

If “Automatically Recharge Package When All Visits are Used” is enabled:

The system will automatically charge your client for a new package once all the visits are used from their current package.

The Max Number of Charge Cycles is the maximum number of times the package will be re-charged:

One Time Price Package.

5. Subscription payment plans.

For subscription payment plans, a reset billing cycle option will be made available.

If “Reset Billing Cycle When All Visits Are Used” is enabled:

The system will automatically charge your client for a new package once all the visits are used from their current package, and the subscription will start a completely new billing cycle, beginning on the new charge date.

Subscription payment plans.

Now you can automatically charge clients for a new package as soon as they run out of visits on their package that uses a service balance!

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