Routing Payments Across Multiple Locations | Exercise.com Knowledge Base

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20:T1577,

With the Exercise.com Payments platform, you can route payments across multiple gym locations so each location receives revenue directly into its own bank account.

If your business operates multiple locations with unique Stripe accounts, the platform lets you assign receiving accounts by location. This ensures payments are sent to the correct destination based on where the purchase or subscription belongs.

Routing Payments Across Multiple Locations Overview

When payment routing is enabled, any location connected to its own Stripe account will receive all associated subscriptions and payments (minus the application fee). This keeps revenue organized and ensures accurate payouts for each part of your business.

If a client or item does not have a location assigned, and no alternate rules are configured, payments will default to the primary Stripe account on your platform.

How Charge Destinations Are Evaluated

1. In-Person Packages with Visits, Physical Products, and Late Fees

If the client has a location assigned and that location has a Stripe account configured, the payment will be routed to that location’s account.

Client record showing assigned location with Stripe account

If the client has no location assigned but the package does, the payment will route to the package’s assigned location account.

Package payment settings with assigned location

If neither the client nor the package has a location assigned, payments will be routed to your platform’s primary Stripe account.

2. Ecommerce Transactions

Online Training or Client Subscriptions with No Package Attached

If Online Training has a location assigned under Customize Platform → Clients, subscription payments will go to that location’s account. Otherwise, payments will route to your primary Stripe account.

Online Training location assignment under Client settings

Groups for Sale

If a Group has a location assigned under Payment Settings, payments will be routed to that location. Otherwise, they will default to the primary Stripe account.

Group payment settings with assigned location

Workout Plans for Sale

If a Workout Plan has a location assigned under Payment Settings, payments will route to that location. Otherwise, they will go to the primary Stripe account.

Products for Sale

If a Product has a location assigned under Payment Settings, payments will be routed to that location’s account. Otherwise, product payments will go to the primary Stripe account.

Product payment settings with assigned location

3. Tracking Payments in Reports

The Charges Report shows the destination account for every charge collected. You can also filter by destination in all revenue-related reports, making it easy to reconcile payouts across locations.

With these settings in place, you can confidently route payments across your gym’s multiple locations for accurate and automated revenue distribution.

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With the Exercise.com Payments platform, you can route payments across multiple gym locations so each location receives revenue directly into its own bank account.

Routing Payments Across Multiple Locations Overview

If a client or item does not have a location assigned, and no alternate rules are configured, payments will default to the primary Stripe account on your platform.

How Charge Destinations Are Evaluated

1. In-Person Packages with Visits, Physical Products, and Late Fees

If the client has a location assigned and that location has a Stripe account configured, the payment will be routed to that location’s account.

If the client has no location assigned but the package does, the payment will route to the package’s assigned location account.

If neither the client nor the package has a location assigned, payments will be routed to your platform’s primary Stripe account.

2. Ecommerce Transactions

Online Training or Client Subscriptions with No Package Attached

Groups for Sale

If a Group has a location assigned under Payment Settings, payments will be routed to that location. Otherwise, they will default to the primary Stripe account.

Workout Plans for Sale

If a Workout Plan has a location assigned under Payment Settings, payments will route to that location. Otherwise, they will go to the primary Stripe account.

Products for Sale

If a Product has a location assigned under Payment Settings, payments will be routed to that location’s account. Otherwise, product payments will go to the primary Stripe account.

3. Tracking Payments in Reports

The Charges Report shows the destination account for every charge collected. You can also filter by destination in all revenue-related reports, making it easy to reconcile payouts across locations.

With these settings in place, you can confidently route payments across your gym’s multiple locations for accurate and automated revenue distribution.

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