How do I pause subscriptions for my clients?

This guide will walk you through the process of pausing a client’s subscription step by step.

1. Click “Clients”

Navigate to the Clients section.

2. Click over the client

Select the desired client profile.

3. Click “Payment Details”

Access the Payment Details section.

4. Click “Subscriptions”

Navigate to the Subscriptions tab.

5. Click ellipsis to open menu

6. Click “Pause Subscription”

Select the option to pause the subscription.

7. Complete the form.

For full pause, it’s necessary to complete this form.

8. Click the calendar icon on “Pause Subscription On” field

Click to select the start date of the pause.

9. Click the calendar icon on “Resume Subscription On” field

Click to select the date for resume the subscription.

10. Tick the checkbox for “Automatically Freeze/Un-Freeze Account to freeze/un-freeze the client’s account

11. Click “Pause Subscription”

Confirm the pause action.

12. Complete the form

If you choose the partial pause option, please complete this form. Additionally, feel free to include a coupon if necessary.

13. Complete with coupon code.

Complete with the coupon code.

14. Click the calendar icon on “Pause Subscription On” field

Select the date the pause is going to start.

15. Click the calendar icon on “Resume Subscription On” field

Select the date to start the subscription again.

16. Click “Pause Subscription”

Finalize the subscription pause process.

This guide walked you through pausing subscriptions for clients in Employee Training. From accessing client profiles to selecting pause options and adding coupons if needed, you now have the tools to effectively manage subscriptions for your clients.