How do I pause subscriptions for my clients?

Here’s how to pause client payments on their subscriptions, starting from the “Clients” tab of your Dashboard. Step-by-step instructions are below:

Step-by-Step Guide:

Step 1: Hover over the gear icon and select “Payment Details” from the fly out menu.

Step 2: Click on the “Pause” icon.

Step 3: OPTIONAL: Set up Pause and Resume dates if you want to schedule a specific pause duration.

You can set Pause / Resume dates in the future, or just click the “Pause Subscription” button to manually pause the subscription now.

Step 5: Click on the “Pause Subscription” button.

Check the “Extend Payment Date” if you would like to use the resume subscription on date as the new billing period anchor.

Step 6: Confirm the subscription pause.

Now you pause client subscriptions to make sure they don’t get charged when you don’t want them to!

Updated on February 23, 2022

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