SupportAutomationsHow to Set Up an Add to Group Automation

How to Set Up an Add to Group Automation

Support Team

Posted by Support Team on December 28, 2020 — Updated on September 26, 2025

Within our Automations, you can set up an “Add to Group” automation.

Starting from the “Account” tab on your Dashboard, follow the step-by-step instructions below to learn how to use this feature.

Step-by-Step Guide

1. Navigate to Automations

Click the “Automations” tab to access the automation settings where you can manage your workflow rules.

Screenshot showing how to navigate to Automations in Exercise.com

2. Create New Automation

Select the “Add to/Remove from Group” automation.

Screenshot showing how to create a new Add to/Remove from Group automation

3. Customize Automation

Click the edit icons to modify and update the trigger actions and details for the automation.

Screenshot showing how to customize automation settings in Exercise.com

4. Purchase Any Automation

Select a time interval from options including minutes, hours, days, or weeks to schedule your automation. Next, select “purchase any” as the action trigger.

You can specify a particular line item, such as client training, plans, packages, groups, or products, or leave it as “anything.” You may also choose a payment plan if available.

Screenshot showing Purchase Any automation setup in Exercise.com

5. Action Trigger: Started This Plan

For “started this plan,” select the plan and the group.

Screenshot showing Started This Plan automation trigger in Exercise.com

6. Action Trigger: Booked This Session

For “booked this session,” select the service and staff.

Screenshot showing Booked This Session automation trigger in Exercise.com

7. Action Trigger: Tag Added/Removed

For “tag added” or “tag removed,” select the tags and the group.

Screenshot showing Tag Added or Removed automation trigger in Exercise.com

8. Add/Remove to Group

Select whether you want the user to be added to or removed from a group, then choose the specific group.

Screenshot showing Add or Remove to Group automation in Exercise.com

You have successfully set up an Add to Group automation, enabling automatic management of group memberships based on your defined criteria. This helps save time, improve consistency, and ensure clients are always in the right groups without manual updates. To further customize your workflows, explore additional automation options or review your current automation rules for optimization.


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