What is a package? | Exercise.com Knowledge Base

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In Exercise.com for Business, a package is a set of services (like appointments or sessions) that clients can purchase and book over time. In this guide, you’ll learn how to create and configure a package, including visits, services, pricing, and advanced settings.

1. Click “New Package.”

From the Packages page, click the New Package button. A setup dialog will appear that must be completed before accessing the full package form.

2. Complete the setup dialog.

The setup dialog collects two required fields:

Package name: enter a clear, client-facing name.
Payment type: choose one of the following:
- One-Time Payment: a single charge. A price field will appear to enter the amount.
- Auto-Renewing Subscription: a recurring charge. A payment plan selector will appear to choose one or more payment plans.

Click Continue to open the full package form.

3. Set up your visits and services.

Visit configuration options differ based on the payment type selected.

One-Time Payment packages

Enter the number of visits included, or enable the Unlimited toggle for no cap.
Select the service(s) the package applies to.
Optionally enable Limit Booking to set a booking frequency limit (e.g., no more than 2 visits per week). This controls how often a member can book, not their total visit count.
Optionally enable Allow Guests if clients can bring a guest to a session.

Subscription packages

Services are shown at the top of the card. By default, a green Unlimited chip indicates no visit cap.
Enable Limit Booking to set a visit limit.
- Number of Visits: how many visits the member receives per period.
- Visit Cadence: how that period is defined:
  - Follow Payment Plan: visits are tied to the member’s billing cycle. The number entered is the per-billing cycle allowance. Visit counting is anchored to the actual billing period start and end dates, so sessions in future periods don’t consume the current period’s allowance.
  - Custom Interval: visits reset on a custom schedule (e.g., every 2 weeks).
Enable Allow booking beyond the billing interval if the subscription is active to let members schedule sessions in future billing periods before their current period ends.

Note: Switching between One-Time Payment and Subscription resets all visit cadence settings to defaults.

4. Click “Add Service Grouping” (optional).

Click Add Service Grouping to add another set of visits and services to the same package. This is useful for packages that cover multiple service types with different allowances.

5. Complete General Settings.

Under General Settings, you can adjust:

Package name and location: The name clients see when browsing or purchasing. You can also restrict the package to a specific location so it only appears and applies at that site.
Assigned staff member (if applicable): Ties the package to a specific trainer or staff member. When set, only that staff member’s services will count toward this package.
The “Thank You” page message: A custom message or URL that clients see immediately after completing their purchase. Use this to confirm their next steps, share onboarding instructions, or redirect them to a welcome page.
Categories: Tags that group this package for filtering. Useful when staff are searching for the right package to assign to a client.
Required assessment: If selected, clients with this package must complete a specific assessment or sequence before they can access content or book sessions.
Package description: A client-facing summary of what the package includes. This appears on the purchase page and helps clients understand what they are buying.

6. Set the Revenue Destination and Fee Items (optional).

Revenue Destination

The Revenue Destination field controls which Stripe account receives payments for this package. If your platform uses multiple locations or payment splitting, select the destination account here. If left blank, payments go to your default Stripe account.

Fee Item

A Fee Item is an add-on charge – such as an enrollment or sign-up fee – that is automatically included every time a client purchases or subscribes to this package. The fee appears as a separate line item on the order. Leave this blank if no additional fee applies.

Charge Sign-Up Fee Again Upon Renewal (Subscription packages)

When a Fee Item is set on a subscription package, you can enable Charge sign-up fee again upon renewal to have that fee re-charge automatically on every renewal cycle, not just the first purchase.

This is useful when your business model treats the sign-up fee as a periodic charge rather than a one-time cost.

Note: This option only appears on subscription packages that have a Fee Item selected.

7. Enable Service Balance (optional).

If Service Balance is enabled, additional configuration options appear for managing how balances work for this package. Learn more about Service Balances.

8. Set up alternate pricing options and referrals (optional).

Click Add Additional Location-Specific Pricing to set pricing per location. Enter a one-time price, or select a Stripe subscription plan.

You can add an Affiliate Account Balance Credit amount for referrals if you want to offer a referral program.

9. Review Advanced Settings.

Advanced Settings let you fine-tune how the package behaves after it is created. The options below are grouped by what they control.

Visibility and Purchase Limits

Public: When enabled, the package appears in your public storefront and clients can purchase it on their own. When disabled, the package is hidden and can only be assigned manually by staff.
Limit Purchasing to One Per Account: Prevents a client from buying this package more than once. Useful for intro offers or trial memberships.
Max Purchasers / Max Active Subscribers: Sets a cap on how many clients can hold this package at once. Once the cap is reached, the package is automatically updated so no new purchases can occur.

Expiration

Expires in Days: How many days the package remains usable after it activates. For one-time packages, the default is never. For subscriptions, the default is the end of the current billing period. Leave blank for no expiration.
If Manage Activation is configured (see below), the expiration clock starts from the activation date rather than the purchase date.

Activation (One-Time Packages)

Click Manage Activation to expand the activation options. These control when the package becomes usable after purchase.

Activates in how many days: The package stays inactive for this many days after purchase, then activates automatically. For example, entering 7 means a client who buys on a Monday cannot use the package until the following Monday.
Preset activation date: Instead of a day offset, you can pin a specific calendar date as the default activation date (for example, January 1, 2027). When staff assign this package, the activation date is pre-filled so every client starts at the same time. This is ideal for camps, challenges, or seasonal programs where all participants share the same start date.
Allow client to choose activation date: When enabled, the client picks their own start date at the time of purchase instead of using the date the platform defaults to.

Manage Expiration Settings

Click Manage Expiration Settings to set a specific calendar date as the default expiration for this package (for example, June 30, 2027).

When set, the expiration date is pre-filled every time a staff member assigns this package, eliminating the need to enter a date manually on each transaction.

This is ideal for time-bound offerings like a summer camp or a quarterly challenge where all participants share the same end date.

Booking Settings

Activate on purchase date instead of session date: When on, the package activates the moment it is purchased rather than on the date of the first booked session. This means the expiration clock starts immediately, not when the client first uses the package.
Booking window for this package: Overrides your platform’s default booking window. Clients can only book sessions up to this many days in advance using this package. Leave blank to use the platform default.
Limit Booking Default: Applies a visit frequency limit to all service groupings in this package that do not have their own Limit Booking setting. For example, if you set this to 3 visits per week, any service grouping without its own limit will follow this rule.
Allow Booking Outside of Any Package Expiration Date: When enabled, sessions can be scheduled even if the booking date falls after this package’s expiration. This only affects whether the booking is allowed. It does not change when the visit is counted toward the client’s usage.
Allow Booking Outside of a Subscription Package Expiration Date (Active Subscription Only): Similar to the setting above, but applies only to subscription packages. If the client has an active subscription, bookings into future billing periods are allowed even if the current package period has expired.

Sharing

Enable Sharing with All User Dependents: When on, the package is automatically shared with every dependent linked to the purchasing account. Useful for family memberships where all household members need access.
Max accounts this package can be shared with: Sets a cap on how many additional accounts can share one package. This count includes the original purchaser.

Guest Settings

Include Guests in Visit Count: When enabled, a guest’s visit uses one of the account’s visits. For example, a client with 10 visits who brings a guest now has 9 remaining. When off, guests are extra and do not reduce the client’s visit balance.

Subscription-Only Settings

Assign all visits for all billing periods up front: Only available on payment plans set to end after a fixed number of payments. Instead of releasing visits cycle by cycle, all visits for the entire subscription term are delivered immediately on purchase.
Give the same number of visits for all payment plans: Appears when “Assign all visits up front” is on. When enabled, the exact visit count you entered is delivered regardless of how many payment cycles the plan spans. The system will not adjust the count based on plan duration.
Deprioritize Package: When a client has multiple packages that could each cover a visit, enabling this tells the system to apply this package last. Use this for a catch-all package that should only be credited when no other matching package is available.

Use Manage Contract to add custom contract text that clients must accept at the time of purchase.

Use Manage Taxes to apply custom tax rates to this package.

Use Manage Thumbnail to upload a cover image.

If your location uses access control hardware (Kisi, Verkada, or door access devices), those settings also appear here and grant physical entry when the package is active.

10. Save the package.

Check the Public box if you want clients to be able to purchase this package at any time. Then click Save to apply your changes.

Confirm the package appears in your Packages list and verify pricing, services, and visit settings before making it available to clients.

FAQs

How will visit usage be displayed within packages?

Once a package is assigned to a client, visit usage appears in the following places.

Staff Perspective: Manage Client: Packages View

The Uses column shows each client’s visit consumption. For packages with Limit Booking configured:

Total displays the limit in the format: e.g., 5 / 1 month
Remaining shows an eye icon instead of “Unlimited”
Clicking the eye icon opens the Visit Intervals dialog

Visit Intervals dialog

The Visit Intervals dialog shows a full breakdown of a member’s visit usage across billing or limit periods (depending on Visit Cadence):

Each row shows a billing interval date range (e.g., Mar 1 – Mar 31) with remaining and total visits (e.g., 3 / 5)
The active interval is marked with a Current badge
Expanding a row shows individual visits for that interval, including date and time, service name, and visit status

Packages that are truly unlimited (no booking limits configured) show “Unlimited.”

Client Perspective: My Packages

On the Services tab of a package:

Packages with a visit limit show the booking limit (e.g., 1 / 1 week) with a clickable Visit Intervals link
Clicking the link opens the same Visit Intervals dialog
Truly unlimited packages show “Unlimited Remaining”

How do visit limits work across billing cycles?

For subscription packages using Follow Payment Plan, visit counting is anchored to each billing period’s actual start and end dates:

Each session counts against the visit limit for the billing period it falls in — not the period it was booked from.
Booking sessions in a future billing period does not consume the current period’s allowance.

Example: A member with 10 visits/month books 8 sessions in March and schedules 3 recurring sessions in April. The system counts the March sessions against March’s limit and the April sessions against April’s limit. March remains at 8/10 — the April bookings don’t affect it.

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1. Click “New Package.”

From the Packages page, click the New Package button. A setup dialog will appear that must be completed before accessing the full package form.

2. Complete the setup dialog.

The setup dialog collects two required fields:

Package name: enter a clear, client-facing name.
Payment type: choose one of the following:
- One-Time Payment: a single charge. A price field will appear to enter the amount.
- Auto-Renewing Subscription: a recurring charge. A payment plan selector will appear to choose one or more payment plans.

Click Continue to open the full package form.

3. Set up your visits and services.

Visit configuration options differ based on the payment type selected.

One-Time Payment packages

Enter the number of visits included, or enable the Unlimited toggle for no cap.
Select the service(s) the package applies to.
Optionally enable Limit Booking to set a booking frequency limit (e.g., no more than 2 visits per week). This controls how often a member can book, not their total visit count.
Optionally enable Allow Guests if clients can bring a guest to a session.

Subscription packages

Services are shown at the top of the card. By default, a green Unlimited chip indicates no visit cap.
Enable Limit Booking to set a visit limit.
- Number of Visits: how many visits the member receives per period.
- Visit Cadence: how that period is defined:
  - Follow Payment Plan: visits are tied to the member’s billing cycle. The number entered is the per-billing cycle allowance. Visit counting is anchored to the actual billing period start and end dates, so sessions in future periods don’t consume the current period’s allowance.
  - Custom Interval: visits reset on a custom schedule (e.g., every 2 weeks).
Enable Allow booking beyond the billing interval if the subscription is active to let members schedule sessions in future billing periods before their current period ends.

Note: Switching between One-Time Payment and Subscription resets all visit cadence settings to defaults.

4. Click “Add Service Grouping” (optional).

Click Add Service Grouping to add another set of visits and services to the same package. This is useful for packages that cover multiple service types with different allowances.

5. Complete General Settings.

Under General Settings, you can adjust:

Package name and location: The name clients see when browsing or purchasing. You can also restrict the package to a specific location so it only appears and applies at that site.
Assigned staff member (if applicable): Ties the package to a specific trainer or staff member. When set, only that staff member’s services will count toward this package.
The “Thank You” page message: A custom message or URL that clients see immediately after completing their purchase. Use this to confirm their next steps, share onboarding instructions, or redirect them to a welcome page.
Categories: Tags that group this package for filtering. Useful when staff are searching for the right package to assign to a client.
Required assessment: If selected, clients with this package must complete a specific assessment or sequence before they can access content or book sessions.
Package description: A client-facing summary of what the package includes. This appears on the purchase page and helps clients understand what they are buying.

6. Set the Revenue Destination and Fee Items (optional).

Revenue Destination

Fee Item

Charge Sign-Up Fee Again Upon Renewal (Subscription packages)

This is useful when your business model treats the sign-up fee as a periodic charge rather than a one-time cost.

Note: This option only appears on subscription packages that have a Fee Item selected.

7. Enable Service Balance (optional).

If Service Balance is enabled, additional configuration options appear for managing how balances work for this package. Learn more about Service Balances.

8. Set up alternate pricing options and referrals (optional).

Click Add Additional Location-Specific Pricing to set pricing per location. Enter a one-time price, or select a Stripe subscription plan.

You can add an Affiliate Account Balance Credit amount for referrals if you want to offer a referral program.

9. Review Advanced Settings.

Advanced Settings let you fine-tune how the package behaves after it is created. The options below are grouped by what they control.

Visibility and Purchase Limits

Public: When enabled, the package appears in your public storefront and clients can purchase it on their own. When disabled, the package is hidden and can only be assigned manually by staff.
Limit Purchasing to One Per Account: Prevents a client from buying this package more than once. Useful for intro offers or trial memberships.
Max Purchasers / Max Active Subscribers: Sets a cap on how many clients can hold this package at once. Once the cap is reached, the package is automatically updated so no new purchases can occur.

Expiration

Expires in Days: How many days the package remains usable after it activates. For one-time packages, the default is never. For subscriptions, the default is the end of the current billing period. Leave blank for no expiration.
If Manage Activation is configured (see below), the expiration clock starts from the activation date rather than the purchase date.

Activation (One-Time Packages)

Click Manage Activation to expand the activation options. These control when the package becomes usable after purchase.

Activates in how many days: The package stays inactive for this many days after purchase, then activates automatically. For example, entering 7 means a client who buys on a Monday cannot use the package until the following Monday.
Preset activation date: Instead of a day offset, you can pin a specific calendar date as the default activation date (for example, January 1, 2027). When staff assign this package, the activation date is pre-filled so every client starts at the same time. This is ideal for camps, challenges, or seasonal programs where all participants share the same start date.
Allow client to choose activation date: When enabled, the client picks their own start date at the time of purchase instead of using the date the platform defaults to.

Manage Expiration Settings

Click Manage Expiration Settings to set a specific calendar date as the default expiration for this package (for example, June 30, 2027).

When set, the expiration date is pre-filled every time a staff member assigns this package, eliminating the need to enter a date manually on each transaction.

This is ideal for time-bound offerings like a summer camp or a quarterly challenge where all participants share the same end date.

Booking Settings

Activate on purchase date instead of session date: When on, the package activates the moment it is purchased rather than on the date of the first booked session. This means the expiration clock starts immediately, not when the client first uses the package.
Booking window for this package: Overrides your platform’s default booking window. Clients can only book sessions up to this many days in advance using this package. Leave blank to use the platform default.
Limit Booking Default: Applies a visit frequency limit to all service groupings in this package that do not have their own Limit Booking setting. For example, if you set this to 3 visits per week, any service grouping without its own limit will follow this rule.
Allow Booking Outside of Any Package Expiration Date: When enabled, sessions can be scheduled even if the booking date falls after this package’s expiration. This only affects whether the booking is allowed. It does not change when the visit is counted toward the client’s usage.
Allow Booking Outside of a Subscription Package Expiration Date (Active Subscription Only): Similar to the setting above, but applies only to subscription packages. If the client has an active subscription, bookings into future billing periods are allowed even if the current package period has expired.

Sharing

Enable Sharing with All User Dependents: When on, the package is automatically shared with every dependent linked to the purchasing account. Useful for family memberships where all household members need access.
Max accounts this package can be shared with: Sets a cap on how many additional accounts can share one package. This count includes the original purchaser.

Guest Settings

Include Guests in Visit Count: When enabled, a guest’s visit uses one of the account’s visits. For example, a client with 10 visits who brings a guest now has 9 remaining. When off, guests are extra and do not reduce the client’s visit balance.

Subscription-Only Settings

Assign all visits for all billing periods up front: Only available on payment plans set to end after a fixed number of payments. Instead of releasing visits cycle by cycle, all visits for the entire subscription term are delivered immediately on purchase.
Give the same number of visits for all payment plans: Appears when “Assign all visits up front” is on. When enabled, the exact visit count you entered is delivered regardless of how many payment cycles the plan spans. The system will not adjust the count based on plan duration.
Deprioritize Package: When a client has multiple packages that could each cover a visit, enabling this tells the system to apply this package last. Use this for a catch-all package that should only be credited when no other matching package is available.

Use Manage Contract to add custom contract text that clients must accept at the time of purchase.

Use Manage Taxes to apply custom tax rates to this package.

Use Manage Thumbnail to upload a cover image.

If your location uses access control hardware (Kisi, Verkada, or door access devices), those settings also appear here and grant physical entry when the package is active.

10. Save the package.

Check the Public box if you want clients to be able to purchase this package at any time. Then click Save to apply your changes.

Confirm the package appears in your Packages list and verify pricing, services, and visit settings before making it available to clients.

FAQs

How will visit usage be displayed within packages?

Once a package is assigned to a client, visit usage appears in the following places.

Staff Perspective: Manage Client: Packages View

The Uses column shows each client’s visit consumption. For packages with Limit Booking configured:

Total displays the limit in the format: e.g., 5 / 1 month
Remaining shows an eye icon instead of “Unlimited”
Clicking the eye icon opens the Visit Intervals dialog

Visit Intervals dialog

The Visit Intervals dialog shows a full breakdown of a member’s visit usage across billing or limit periods (depending on Visit Cadence):

Each row shows a billing interval date range (e.g., Mar 1 – Mar 31) with remaining and total visits (e.g., 3 / 5)
The active interval is marked with a Current badge
Expanding a row shows individual visits for that interval, including date and time, service name, and visit status

Packages that are truly unlimited (no booking limits configured) show “Unlimited.”

Client Perspective: My Packages

On the Services tab of a package:

Packages with a visit limit show the booking limit (e.g., 1 / 1 week) with a clickable Visit Intervals link
Clicking the link opens the same Visit Intervals dialog
Truly unlimited packages show “Unlimited Remaining”

How do visit limits work across billing cycles?

For subscription packages using Follow Payment Plan, visit counting is anchored to each billing period’s actual start and end dates:

Each session counts against the visit limit for the billing period it falls in — not the period it was booked from.
Booking sessions in a future billing period does not consume the current period’s allowance.

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