Learn how to check the status of failed payment retries in the client Events log. 1. Account Navigate to the Account section. 2. Customize Platform Access the Customize Platform tab from the expanded menu. 3. Subscription Invoice Retry Behavior Under the Billing section, set the Subscription Invoice Retry Behavior to “Cancel subscription if all retries […]

To unlock Verkada doors within your fitness business management software platform, follow the instructions below. Unlocking doors via the app is designed for facility managers and team leaders looking to enhance security and streamline access for their users 1. Doors Navigate to the Doors section, this page will list all the doors the user has […]

To connect to Verkada within your fitness business management software platform, follow the instructions below. Here is how you can connect your account to Verkada. 1. Account Navigate to your Account section. 2. Connected Apps Access the Connected Apps tab from the expanded menu. 3. Connect Verkada Click on the Connect Verkada link. 4. API […]

To to Show Scheduled Classes without Allowing Bookings within your fitness business management software platform, follow the instructions below. This guide will show you how to keep classes visible on the schedule without allowing bookings. 1. Account Navigate to the Account section. 2. Customize Platform Access Customize Platform tab from the expanded menu. 3. Scheduling Settings […]

This guide will walk you through updating the Terms of Service and Privacy Policy. 1. Edit Navigation Click the “Edit Navigation” button. 2. Terms of Service Click on the “Terms of Service” tab. 3. Edit Terms of Service You can edit existing Terms of Service with a Rich text editor or with raw HTML. A […]

To require location on dependent accounts on your fitness business management software platform, follow the instructions below. This guide walks you through the process of requiring location on dependent accounts 1. Account Navigate to the Account section. 2. Customize Platform Access the Customize Platform section from the expanded menu. 3. Platform Settings Go to the […]

To review recent client activity on the creator view within your fitness business management software platform, follow the instructions below. This guide will walk you through how to view the recent workout history of a client. 1. Clients Navigate to the Clients tab. 2. Client Options Select a client and click on the three dot […]

This guide will walk you through the YouTube in Apps 2.0 Overview. 1. Access Video Settings. YouTube links are now supported for exercise videos. Access the Video Settings then select “Embed YouTube/Vimeo URL” from the Video Type dropdown and paste the YouTube link into the YouTube/Vimeo URL field. 2. Select workout. On the app, select […]

Within our Workout Software, you have the ability to use the 2.0 app to log client workouts. This guide will walk you through the process of logging workouts for your clients on the 2.0 app. 1. Log Scheduled Workout from Client Calendar To log a scheduled workout from a client’s calendar, there must be an […]

Learn how to use conditional formatting on assessments within your fitness business management software platform, follow the instructions below. This guide will walk you through conditional formatting on Assessments. 1. Account Navigate to the Account section. 2. Assessments Access the Assessments tab from the expanded menu. 3. Add New Assessment Click the Add New Assessments […]

Introducing the new feature where you can hide groups from their members. 1. Click the menu icon. Navigate to the menu icon. 2. Click “Groups” tab. Navigate to the Groups tab to manage your group settings. 3. Search or select a specific group. Search or select the specific group you want to modify. 4. Click […]

This guide will walk you through the steps to access and view service commissions in the application 1. Click “Account” Navigate to the “Account” section. 2. Click “Reports” Access the “Reports” tab. 3. Click “Service Commissions” Select “Service Commissions” for commission details. 4. Select the filters to apply You can easily select filters based on […]

This guide will walk you through customizing videos and resources by specific tags on the Exercise application 1. Click “Account” Navigate to your account settings. 2. Click “Resources” For manage video tags: access the resources section. 3. Click “Manage Tag Headers” Open the option to manage tag headers. 4. Click “Save Tags” Save the tags […]

Within our Workout Software, you have the ability to review the tax data sent to QuickBooks for every transaction when the platform is connected to QuickBooks. This guide will walk you through the process of reviewing the tax data sent to Quickbooks for every transaction. 1. Account Navigate to the “Account” section. 2. Connected Apps […]

This guide will walk you through the process of hiding assessment answers from leaderboards. 1. View “Leaderboards” View the Leaderboards. 2. Select a Leaderboard Select your preferred leaderboard. 3. Select a Client Select a client from the list. 4. View Assessment Answer This is how it looks when the ‘Hide Leaderboard Assessment Results’ feature is […]

Within our Workout Software, you have the ability to customize scenarios for automatic account transfers to the “Client” lifecycle stage. This guide will cover how to customize scenarios to automatically transition the account to the “Client” lifecycle stage. 1. Groups Navigate to the “Groups” section. 2. Select Group Click the three dots to access and […]

Within our Workout Software, you have the ability to make a service public but not bookable. This guide will walk you through on how to make a service public but not bookable. 1. Schedule Navigate to the “Schedule” section. 2. Services Access the “Services” tab from the expanded menu. 3. Edit a Service Edit a […]

Within our Workout Software, you have the ability to upload a thumbnail for your video resource. In this guide, you will learn how to upload a thumbnail for video resources. 1. Account Navigate to the “Account” section. 2. Videos Access the “Videos” tab from the expanded menu. 3. Create New Video Click the “Create New […]

Within our Workout Software, you have the ability to customize the color for completed but no package used sessions. Learn how to customize the color for completed but no package used sessions. 1. Schedule Navigate to the “Schedule” section. 2. Services Access the “Services” tab from the expanded menu. 3. Edit Service Click on the […]

Within our Workout Software, you have the ability to easily copy a workout in the workout creator. Introducing the new workout duplication feature, this tool streamlines scheduling by allowing you to easily copy workouts. 1. Plans Navigate to the Plans section to access workout plans. 2. Select Workout Plan Select a workout plan to view. […]