Failed Payment Automation

Here’s how to set up failed payment automations within our Gym Management Software, starting from the “Account” tab of your Dashboard.

failed payment

Step-by-Step Guide:

Step 1: Click on the “Customize Platform” tab on the left side bar.

customize platform

Step 2: Click on the “Client Automations” tab and select “Send a Message/Notify” from the drop-down list.

select automation

Step 3: Click on the “+ Send a Message/Notify” button.

create automation

Step 4: Click on the edit icons to customize.


Step 5: For “When?” enter the number of hours and select “Failed Payment” from the drop-down list.

For sellable item, select any item or a specific group, package, plan, product or online training. Select New Subscription, Existing Subscription or One-Time Purchase for Trigger Condition.

Step 6: For “Who?” select the clients who will receive the notification.

You can select all clients or clients with or without specific tags. There is also the option to select clients by group or location.

Step 7: For “Send To?” select send to client or a specific staff member from the drop-down list.

send to

Step 8: For “How?” select the delivery method for the notification.

delivery method

Step 9: For “Message” customize the subject and message.

delivery method
You can add the following variables in your message: {item}, {name}, {last4}, {failure_message}. The text will be replaced with the actual value in the message. Click the “Save” button to save your automation.

Now you can set up Failed Payment Automations!

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