This guide will walk you through the process of preventing clients from rescheduling within the late cancellation window. 1. Click the three-dot menu Click the three-dot menu next to the Account tab to reveal the additional tabs. 2. Click “Customize Platform” Click the “Customize Platform” tab. 3. Click “Scheduling Settings” Click the “Scheduling Settings” tab. 4. […]

The Exercise.com – Verkada integration provides gym owners with a 24/7 gym access system. Verkada allows you to set up locks on your doors that clients will be able to unlock using the Verkada app and/or access card giving them authenticated entry into your facility. Here’s how to connect your Verkada account, starting from the “Account” tab […]

To apply subscription commissions to first payment only or all renewals within your fitness business management software platform, follow the step-by-step instructions below. This guide will walk you through the steps to apply commissions to the first payment only or all renewals. 1. Account Navigate to the “Account” section. 2. Trainers Access the “Trainers” tab […]

To setup location hierarchy within your fitness business management software platform, follow the step-by-step instructions below. This guide will cover how to set up location hirarchy. 1. Sites On a multi-location platform, navigate to the “Sites” section. 2. Setup Hierarchy Levels When you’re on the Sites page, click “Setup Hierarchy Levels” to set up your […]

The Exercise.com – Verkada integration provides gym owners with a 24/7 access control system that automatically updates based on a client’s active package status. Verkada allows you to set up smart locks on your facility doors. Clients can unlock doors using the Verkada Pass mobile app or other supported access credentials, or directly from your […]

To integrate and configure Intercom Messenger in your mobile app, follow the official setup guide provided by Intercom. This includes installation steps, customization options, and troubleshooting tips for both iOS and Android platforms. 👉 Read the full guide on Intercom’s Help Center Once you’ve set up the Messenger, you may want to connect it to […]

The new Geolocation feature in Kisi is designed for businesses that prioritize security and location-based access control. To enable Kisi Geolocation, ensure that your Kisi integration is properly set up on the platform. This includes enabling the feature, connecting the app, setting up the access packages, and configuring the Kisi door. 1. Access Doors From […]

To print a report within your fitness business management software platform, follow the step-by-step instructions below. This guide will walk you through on how to print a report. 1. Account Navigate to the “Account” section 2. Reports Access the “Reports” tab from the expanded menu. 3. Select a Report Section Select a Report Section. 4. […]

To review door unlock events from Verkada within your fitness business management software platform, follow the instructions below. This guide will walk you through reviewing door unlock events from Verkada. 1. Unlock Door When a client unlocks a door in the app, it will check them in for their scheduled session, or for an open […]

This guide will walk you through the process of deprioritizing a package from being assigned to existing visits. 1. Schedule Click the Schedule tab to reveal the additional options beneath it. 2. Packages Click on the packages tab. 3. Edit Package Locate a package and click the edit icon. 4. Deprioritize Package Scroll down, go […]

Learn how to check the status of failed payment retries in the client Events log. 1. Account Navigate to the Account section. 2. Customize Platform Access the Customize Platform tab from the expanded menu. 3. Subscription Invoice Retry Behavior Under the Billing section, set the Subscription Invoice Retry Behavior to “Cancel subscription if all retries […]

Before you can unlock Verkada doors through the platform, make sure the integration is properly configured. This includes enabling the Verkada feature, connecting the app, setting up access packages, and configuring the associated doors. Once everything is set up, you’ll be able to unlock doors based on your assigned access levels and schedule. To unlock […]

To customize your platform emails within your fitness business management software platform, follow the instructions below. This guide will walk you through the process of customizing your platform emails. 1. Account Navigate to the “Account” section. 2. Emails Access “Emails” tab from the expanded menu. 3. View Templates You’ll see a searchable list of email […]

To connect to Verkada within your fitness business management software platform, follow the instructions below. 1. Click “Connected Apps”. In the Account tab, select Connected Apps to connect Verkada. 2. Click “connect Verkada”. Click “connect Verkada” to link Verkada to the platform. 3. Enter your API key and Organization ID. Enter your API key and […]

To to Show Scheduled Classes without Allowing Bookings within your fitness business management software platform, follow the instructions below. This guide will show you how to keep classes visible on the schedule without allowing bookings. 1. Account Navigate to the Account section. 2. Customize Platform Access Customize Platform tab from the expanded menu. 3. Scheduling Settings […]

This guide will walk you through updating the Terms of Service and Privacy Policy. 1. Edit Navigation Click the “Edit Navigation” button. 2. Terms of Service Click on the “Terms of Service” tab. 3. Edit Terms of Service You can edit existing Terms of Service with a Rich text editor or with raw HTML. A […]

To require location on dependent accounts on your fitness business management software platform, follow the instructions below. This guide walks you through the process of requiring location on dependent accounts 1. Account Navigate to the Account section. 2. Customize Platform Access the Customize Platform section from the expanded menu. 3. Platform Settings Go to the […]

To review recent client activity on the creator view within your fitness business management software platform, follow the instructions below. This guide will walk you through how to view the recent workout history of a client. 1. Clients Navigate to the Clients tab. 2. Client Options Select a client and click on the three dot […]

This guide will walk you through the YouTube in Apps 2.0 Overview. 1. Access Video Settings. YouTube links are now supported for exercise videos. Access the Video Settings then select “Embed YouTube/Vimeo URL” from the Video Type dropdown and paste the YouTube link into the YouTube/Vimeo URL field. 2. Select workout. On the app, select […]

Within our Workout Software, you have the ability to use the 2.0 app to log client workouts. This guide will walk you through the process of logging workouts for your clients on the 2.0 app. 1. Log Scheduled Workout from Client Calendar To log a scheduled workout from a client’s calendar, there must be an […]