How do I use BrandBot?

Posted by Tyler Spraul, Certified Strength and Conditioning SpecialistĀ® (CSCSĀ®) on September 13, 2023 ā€” Updated on September 23, 2023

Learn how to use BrandBot, how to find the BrandBot login, what to do on BrandBot to create an account, how to use BrandBot on your phone, how to get a hold of BrandBot customer service, and more. Then see why is the best BrandBot alternative and can help you run your fitness business all in one place.

Fitness Income Ideas

Welcome to the ultimate guide on how to use BrandBot! In this article, we’ll walk you through all the essentials, tips, and tricks to help you get the most out of one of the best fitness CRM software tools for your business.

Learn how to use BrandBot to improve gym member communication and engagement at your fitness studio or gym. Then see why the best gym management software and the best personal training software around is You can book classes, do gym check-ins, offer online training, log workouts, create fitness assessments, process payments, and much moreā€”all from your very own custom branded fitness apps. Don’t take our word for itā€”just read our reviews!

APEC is simply the best. We were using three or four different apps or softwares to do what we can now do all in one with the platform.
Brandon Stroupe
Founder and President, APEC Sports Performance

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Understanding the basics of BrandBot

BrandBot is a customer relationship management (CRM) tool designed specifically for fitness studios and gyms. The platform aims to help businesses automate communications, improve member engagement, and track key performance indicators. BrandBot typically offers features like email marketing, SMS campaigns, and integrations with other fitness software and scheduling platforms. While BrandBot focuses on CRM and communication, offers a comprehensive, all-in-one software solution for fitness professionals to manage their entire business, including CRM, payment processing, workout plans, and a custom-branded app. To find out more about how can serve as a complete business solution for your fitness business, book a demo today.


BrandBot is a marketing automation software designed to help fitness studios and gyms manage their customer relationships and drive revenue through automated marketing campaigns. While BrandBot specializes in marketing, it doesn’t offer the comprehensive features needed to manage an entire fitness business. In contrast, provides a complete business management solution, encompassing everything from workout creation to billing, in addition to powerful marketing tools. In this article, we’ll walk you through how to use BrandBot and explain why is the better choice for your fitness business.

How to Use BrandBot

Setting Up Your Account

Once you’ve signed up for BrandBot, the first step is to set up your account by integrating it with your existing software platforms, such as your CRM or booking system. This allows BrandBot to pull in customer data to use for targeted marketing campaigns.

Campaign Management

BrandBot excels in campaign management. You can create various types of campaigns including email, SMS, and drip campaigns. You’ll navigate to the ‘Campaigns’ tab and select the type of campaign you want to run, set the triggers, and design the content.

Customer Segmentation

You can segment your customer base into different categories based on factors like membership type, attendance history, or purchase behavior. This helps in sending targeted messages that resonate with specific customer groups.

Analytics and Reporting

BrandBot offers a dashboard where you can track the performance of your campaigns. Metrics like open rates, click-through rates, and conversion rates are displayed, helping you make data-driven decisions.

Pros and Cons of BrandBot


  • Specializes in marketing automation
  • Allows for customer segmentation
  • Detailed analytics and reporting


  • Limited to marketing functionalities
  • No features for workout management, scheduling, or billing
  • Lack of a mobile app for business management

Why is the Better Choice

While BrandBot focuses solely on marketing automation, offers a much more comprehensive platform designed for complete business management.

All-In-One Platform allows you to manage every aspect of your fitness business, from scheduling and billing to workout creation and delivery, all within one platform.

Custom-Branded Apps and Websites

Unlike BrandBot, provides fully custom-branded apps and websites that not only elevate your brand but also offer a cohesive and personalized experience for your members.

Powerful Marketing Tools includes robust marketing capabilities that rival BrandBot’s offerings, including email, SMS, and mobile app messaging marketing automations, CRM functionality, lead forms, high-converting landing pages, online funnels, and upsells.

Flexible and Customizable

The platform is highly customizable, allowing for a tailored solution that meets the unique needs of your business. Whether you run a gym, a personal training business, an online fitness program, or more, can be customized to suit your specific requirements.

Automation and Efficiency offers a wide range of automation features that not only cover marketing but also extend to appointment reminders, billing, and more, saving you time and reducing manual work.

Dedicated Support

With, you get a dedicated account manager who assists you with everything from setup to ongoing support, ensuring a smooth and efficient operational flow.

Choose over BrandBot

While BrandBot offers specialized marketing automation features, it falls short in providing a comprehensive business management solution. offers an all-in-one platform that not only covers all your business management needs but also includes powerful marketing tools that are on par with, if not superior to, what BrandBot offers. If you’re looking to manage and grow your fitness business comprehensively, is the clear choice. Book a demo today to find out more about how can revolutionize your fitness business.

How do I use BrandBot?

To use BrandBot, you typically need to sign up for an account on their website or platform. After registration, you can access its features like email marketing, SMS campaigns, and member engagement tools through the dashboard.

How does BrandBot work?

BrandBot works by providing fitness studios and gyms with a range of CRM features to improve customer engagement. The platform allows you to send out automated emails, manage SMS campaigns, and monitor analytics among other features.

Does BrandBot have an app?

As of my last update in January 2022, there’s no information indicating that BrandBot has a dedicated mobile app.

How do I use BrandBot on my phone?

If BrandBot does not have a dedicated app, you would typically use it through your mobile browser by logging into your account on their website.

How do I create a BrandBot account?

You can usually create a BrandBot account by visiting their website and following the sign-up process, which generally involves filling out some basic information and selecting a subscription plan.

How do I contact BrandBot customer service?

To contact BrandBot customer service, you would typically visit their website where you should find contact details like email addresses or phone numbers for support.

How do I check in on BrandBot?

BrandBot is more focused on CRM and communication, so checking in for a class or a gym session may not be one of its features.

How do I reserve a class on BrandBot?

If BrandBot offers class reservations, this feature would be accessible through your dashboard. However, it’s mainly a CRM tool and may not offer this service.

How do I log a workout on BrandBot?

BrandBot is not designed for logging workouts as its primary focus is on CRM functionalities like email and SMS marketing.

Can you cancel membership on BrandBot?

Cancellation policies would depend on the terms and conditions set by BrandBot. You’d likely need to contact their customer service for this.

How do I change my BrandBot picture?

Changing your profile picture would depend on whether BrandBot offers this functionality. If it does, you would typically do this through your account settings.

Why is BrandBot not working?

If BrandBot is not working, the first step is to contact their customer service for assistance. They should be able to help resolve any technical issues you’re experiencing.

Why is the best BrandBot alternative? is the best BrandBot alternative because it provides a comprehensive, all-in-one software solution for fitness professionals. Unlike BrandBot, which focuses solely on CRM, offers a myriad of features such as payment processing, online booking, workout plan creation, and even a custom-branded app to run your entire fitness business efficiently. To explore these features and see how can benefit your business, book a demo today.

Jimmy Myers Relentless Sports Performance
If you want to offer an elite service for the end user you need to get with the times and use elite level software that is intuitive, visually appealing, and effective. That is exactly what delivers to its clients.
Jimmy Myers
Owner/Trainer, Relentless Sports Performance

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Tyler Spraul is the director of UX and the head trainer for He has his Bachelor of Science degree in pre-medicine and is an NSCA-Certified Strength and Conditioning SpecialistĀ® (CSCSĀ®). He is a former All-American soccer player and still coaches soccer today. In his free time, he enjoys reading, learning, and living the dad life.
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